York Armoury Reviews Summary

Customer Service

Pros:

• "Great customer service from Nyall."
• "The chap that served us was polite and very informative too."
• "The staff that handled my purchase were great and super friendly and polite."
• "The lads in store could not have been more helpful."
• "Staff were very helpful and knowledgeable about what i was looking for."
• "The two staff members we encountered were friendly, and the main staff member at the desk was happy to answer the questions my friends and I had."
• "A very helpful and knowledgeable young lad at the shop front. Not sure if he just works there or owns it, but definitely knows his stuff."

Cons:

• "Staff are beyond rude."
• "Awkward staff, made me, my partner and our friends feel uncomfortable."
• "Was served by a man with short hair and glasses, don't speak to him he's incredibly rude and stinks of B.O."
• "One of the worst customer services I have ever come across."
• "Myself and my husband spent a lot of money in here, the staff member who served us was extremely rude, unhelpful and down right obnoxious."
• "Rude staff member with no social skills and foul language told me he couldn’t refund my purchase."
• "Went here bought a sword, the staff are very rude and pushy especially one of them, criticising my finances arrogant."

Product Quality

Pros:

• "The items I purchased on the day are great - heavy and sturdy and can easily be unsheathed/handled without fear of damage."
• "As far as the items I've purchased, they have been high quality and I am pleased with the product."
• "Not only was this shop stocked to the brim with quality, reasonably priced weaponry and collectibles."
• "It's full of swords and weapons, so if you're a collector come here."
• "The swords they sell are very reasonably priced and of varying quality."
• "While there i purchased an awesome mini excalibur letter opener which was great value for the money and feels like a great quality."
• "The two gents in the shop were very friendly and my son and I had a good look around coming out with Frodo's sword 'Sting'."

Cons:

• "Some of the swords even had wonky handles or blades, clearly no attempt at quality checking."
• "Upon unpacking I discovered the sword had a large crack."
• "The cross guard had been broken off and the blade had a bend at the tip as well as obvious glue marks around the guard!"
• "The handle is in a shocking condition were it joins the axe. I am so gutted I don't even think I can display it in it current state."
• "The quality of the balisongs is pathetic and I’d stay away from them."
• "Most of the swords appear to be for display only, particularly the most well known swords."
• "They sell defective goods and then ghost the customer."

Online Shopping Experience

Pros:

• "Purchased a sword in store Sunday and arrived Tuesday evening. Very please with the delivery and how fast this arrived."
• "After having an issue with my order not being delivered for a month, and 2 conversations with the employees at the store the customer service was excellent they swiftly rectified the issue."
• "I was contacted and was kept informed about the situation and the reason for delay."
• "They also have a website where you can order direct to your home."

Cons:

• "I emailed in about getting my return label, I've had no response 3 times."
• "Ordered three items 2 of the items turned up but the third didn't so they said refund you it will take 7 day and now its been 8 days."
• "Never EVER buy from here online, i have waited 36 and 38 days for two orders so far and i am still waiting."
• "On line website shows everything in stock but when it comes down to placing an order everything is out of stock."
• "Shocking customer service! Purchased my items online with everything 'in stock' and a three-day delivery date... a week later called to say some items are in fact not in stock."
• "Ordered a sword for a Christmas gift which showed in stock... Got a call 2 weeks later to say it's out of stock."
• "Worst online shopping experience I've ever encountered."

Store Atmosphere

Pros:

• "grate hidden gem, the staff are very helpfull and very friendly."
• "Wonderful place for collectors and geeks alike."
• "The range of different items inside was astounding and overwhelming (in a good way!)."
• "Enthusiastic staff, amazing shop if you are into this kind of thing, they are very knowledgeable and very helpful."
• "As soon as we saw this shop and looked through the window we just had to go in."
• "York Armoury is a fantastic little shop and a place you need to check out if you're ever in York."
• "A must needed visit when you come to York."

Cons:

• "Takes numerous phone calls mostly resulting in been told totally different stories by different people."
• "Also you can buy the set online for £99, I paid £95... so if you visit the store be careful."
• "EDIT : I have emailed York Armoury and had no response. Very disappointing."
• "I will say this though from the other comments on here the law is the law and the shop has to follow 141A of the Criminal Justice Act 1988."
• "Not suitable for wheelchair access."
• "I asked prices of the Armour was told around £2,000 - £5,000 looked online and they're under £1,000."
• "The social behaviour of young people in retail is disgusting at times."