Address: 80 Great Northern Terrace, Lincoln, LN5 8HJ, United Kingdom
Phone: +441522581581
Rating: 4.9
based on 165 reviews.
Website and Ordering Process
Pros:
"I was impressed by the website, it was easy to see which hampers could be sent there."
"Website clear and concise, purchase painless."
"Website was clear, well laid out, excellent prices."
"Firstly, the website is super easy to navigate."
"The website is well structured and the checkout process was easy."
"The online order process was easy and delivery arrived on the date requested."
"It is so easy to order on line from a great range of products."
Cons:
"The hamper was very expensive which was a great disappointment for the family and myself. I would not recommend."
Customer Service
Pros:
"They kept me advised of every detail from despatch to delivery."
"Their Customer Service and Sales Staff were exceptionally pleasant and helpful."
"Realiable service, always ready to answer any questions about your order."
"Very efficient company - queries answered quickly."
"The team were friendly and very responsive."
"A really helpful bunch at The British Hamper Company."
"The customer service and communication was wonderful too!"
Cons:
"The only slight negative was that the box of one of the items was a little bashed but at least the inner packaging was still intact so it was acceptable."
Delivery and Packaging
Pros:
"The shipping (to the US) communication was excellent to both me as the sender and the recipient."
"The delivery service by DHL was exceptional, keeping me informed of each critical stage (overseas delivery) till arrival and sign off."
"Also kept fully informed of the hampers progress by the courier, to the extent that I could inform my daughter of the delivery time."
"Hassle free purchase and the delivery was well organised via DHL."
"Shipping from the UK to US was tracked and fast."
"Delivery was super fast and package arrived well packed before expected delivery date."
"The hampers arrived exactly at the times I requested, and in perfect condition."
Cons:
"When DHL failed delivery on one of them, British Hamper dealt promptly with the issue."
Product Quality and Selection
Pros:
"Excellent products ordered for my wife as she is gluten-free and she loved everything that was supplied within the Hamper."
"The contents were a really good variety and a bit less generic that a lot of other hamper companies offer."
"The recipient was over the moon with the quality and selection of goods."
"They love the contents of the hamper and say they are very tasty."
"The box is really good quality as well and great for storing photos etc afterwards."
"Both gifts were not only packaged beautifully but were excellent quality."
"The choice of items in the hamper was excellent."
Cons:
"They said the food wasn't nice, crips were soggy."