The British Hamper Company Reviews Summary

Category: Gift shop

Address: 80 Great Northern Terrace, Lincoln, LN5 8HJ, United Kingdom

Phone: +441522581581

Rating: 4.9
based on 165 reviews.

Website and Ordering Process

Pros:

  • "I was impressed by the website, it was easy to see which hampers could be sent there."
  • "Website clear and concise, purchase painless."
  • "Website was clear, well laid out, excellent prices."
  • "Firstly, the website is super easy to navigate."
  • "The website is well structured and the checkout process was easy."
  • "The online order process was easy and delivery arrived on the date requested."
  • "It is so easy to order on line from a great range of products."

Cons:

  • "The hamper was very expensive which was a great disappointment for the family and myself. I would not recommend."

Customer Service

Pros:

  • "They kept me advised of every detail from despatch to delivery."
  • "Their Customer Service and Sales Staff were exceptionally pleasant and helpful."
  • "Realiable service, always ready to answer any questions about your order."
  • "Very efficient company - queries answered quickly."
  • "The team were friendly and very responsive."
  • "A really helpful bunch at The British Hamper Company."
  • "The customer service and communication was wonderful too!"

Cons:

  • "The only slight negative was that the box of one of the items was a little bashed but at least the inner packaging was still intact so it was acceptable."

Delivery and Packaging

Pros:

  • "The shipping (to the US) communication was excellent to both me as the sender and the recipient."
  • "The delivery service by DHL was exceptional, keeping me informed of each critical stage (overseas delivery) till arrival and sign off."
  • "Also kept fully informed of the hampers progress by the courier, to the extent that I could inform my daughter of the delivery time."
  • "Hassle free purchase and the delivery was well organised via DHL."
  • "Shipping from the UK to US was tracked and fast."
  • "Delivery was super fast and package arrived well packed before expected delivery date."
  • "The hampers arrived exactly at the times I requested, and in perfect condition."

Cons:

  • "When DHL failed delivery on one of them, British Hamper dealt promptly with the issue."

Product Quality and Selection

Pros:

  • "Excellent products ordered for my wife as she is gluten-free and she loved everything that was supplied within the Hamper."
  • "The contents were a really good variety and a bit less generic that a lot of other hamper companies offer."
  • "The recipient was over the moon with the quality and selection of goods."
  • "They love the contents of the hamper and say they are very tasty."
  • "The box is really good quality as well and great for storing photos etc afterwards."
  • "Both gifts were not only packaged beautifully but were excellent quality."
  • "The choice of items in the hamper was excellent."

Cons:

  • "They said the food wasn't nice, crips were soggy."

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