wagamama staines Reviews Summary

Service

Pros:

• "We got excellent service from a young man called Max yesterday."
• "Service was also so friendly and welcoming, Izzy was bought a bowl of h20 without us even asking."
• "The manager Simona came to check on us: great customer service."
• "Staff have exemplary attention to detail and so friendly."
• "All the staff were friendly and working very hard."
• "Even though they are ridiculously busy most nights at the moment, they still have speedy and excellent service."
• "Staff were all very friendly; efficient and courteous."

Cons:

• "Waited 20 minutes for service then our food came before the drinks."
• "Would have been better if someone was managing the door it was very busy and people waiting were ignored."
• "Service was a bit slow, ordered 2 of the same ramen bowls and one came out very quick and the other we waited 30 mins to come out after asking a staff member."
• "Service in here was extremely poor!"
• "Our food was left on the side for a while and I had to ask the waitress to grab it."
• "We were seated and weren't served at all for 25 minutes."
• "Very disappointed with the service ! I couldn't believe gyosas came with base burned."

Food Quality

Pros:

• "Food was delicious, and the fruit/veg drinks were amazing."
• "Excellent food, definitely my favourite place to eat on Stains."
• "The food was fantastic."
• "Everything we ordered was delicious and exceeded our expectations."
• "The food was freshly cooked; very tasty and a generous portion and no waste."
• "The vegan options are excellent, we tried the band bang cauliflower, vegatsu and soupy noodles; everything tasted delicious."
• "Food is amazing, but i would give - if i could for the service, first when you go in and get a table no one even comes to take the order, and then after you finish the food you need to wait very long just to waitress bring you the bill you call them and they even not bother to come to you."

Cons:

• "Terrible duck dish which was made of slimy duck skin."
• "The starter itself wasn't very good, dry and overcooked."
• "Then ordered the chicken Raman. Even worse. Tasted like water with boiled chicken."
• "The main was the firecracker chicken which looked nothing like the photos."
• "The squid was over cooked, dry, tough, coagulated together and rubbery."
• "Just had to give chicken katzu curry back. No flavour whatsoever."
• "Our son's yasai ramen was unbelievably salty to the point he was unable to finish his meal."

Management and Staff

Pros:

• "I highly recommend anyone who enjoys good food to go and dine at Staines’ branch. A big shout out to all the staff and the manager Shafqat."
• "The staff are exceptionally good even by wagas standards."
• "Always exceptionally brilliant service from every staff member I've ever interacted with in this branch."
• "All credit to Angie and her team for making wagamama staines more than just a restaurant but an experience!"
• "The chefs there are amazing and the head chef was great with his management skills."
• "The staff were very helpful. Charged my wife's phone. Had a smile on their faces and when they heard it was my wife's birthday, they were overjoyed to talk with us and sang her happy birthday."
• "We were group of 10 celebrating a birthday party. We were served by 2 most helpful and hardworking staffs."

Cons:

• "Turned up at the door and realised the couple ahead of us had some trouble with a member of staff and instead of just the manager dealing with it, at least 4 other staff members just stood there listening in on it instead of seating other customers."
• "Not returning to that Wagamama in Stains until they change their attitude."
• "We had no apology from any of the staff that served us and at the end a different waiter took our bill who had no idea what we had gone through."
• "She was very unprofessional as she did not bother to apologise."
• "The young staff seem to be trying their best but need experienced leadership."
• "Unfortunately even though there were many team members on site they would rather spend time chatting to one another."
• "One server was quiet young and very rude, she took a while to even notice us."

Ambience and Experience

Pros:

• "Great place, friendly staff, nice ambience and very good food."
• "Lovely setting, child friendly, they gave us branded paper and wax crayons for the toddler to be entertained while we eat."
• "The convenience of easy parking and the continued friendly, quick service by the staff remained commendable, ensuring a pleasant dining experience."
• "It had a great atmosphere, music in the background and lots of space between tables."
• "Nice, calm atmosphere, also."
• "We had a nice enjoyable mid afternoon meal here 4adults and 3 children. The interior is light and the seating was bench style and we could accommodate all of us easily on one table."
• "Great vegan options and well priced, wholesome food."

Cons:

• "Everything was perfect except for the fact that food is being served in a weird order."
• "The food and service was amazing, I just felt the restaurant is a little noisy, so hard to have a conversation in a large group."
• "The restaurant design is modern it slightly stale."
• "The tables and chairs are so uncomfortable it feels budget yet the prices do not match."
• "I do find the restaurant can be rather hectic and music can be a bit loud, which can be a bit distracting if you're having a chat with friends."
• "Not great experience 😔"
• "From the moment we stepped in we were not greeted and completely ignored."