Inso Pan Asian Reviews Summary

Customer Service

Pros:

• "Front staff are friendly and welcoming."
• "Delicious food and very good service."
• "Lovely sushi and great service."
• "Staff and food were superb.. we will definitely return in the near future."
• "I was greeted warmly by the waitress and she recommended some great dishes to try."
• "Servers are friendly and recommend nice sushi we all loved."
• "With super friendly and efficient staff."

Cons:

• "Things were missing off our order and the staff were rude and unable to communicate properly."
• "The staff were very rude on the phone."
• "VERY VERY POOR service, girls didn't even knew what we ordered."
• "Extremely UNPROFESSIONAL and RUDE delivery guy."
• "Service was appalling, at one point my friend had to get up to get the waitress' attention."
• "The waiter was very unhelpful and not really willing to help us."
• "Service is terrible, the manager was surprisingly uninterested in dealing with my enquiry."

Food Quality

Pros:

• "I love the spring rolls, katsu curry prawn rather than chicken because i find it a bit dry, prawn toast is loaded to the max that you will burn the upper roof of your mouth."
• "Delicious and fresh food delivered."
• "Ordered sushi on Uber eats and it was the best😍 the portions were so generous and there was so much salmon inside, definitely worth the money."
• "Tried a few different dishes all were outstanding. Loved the tai red curry."
• "Food is so fresh and amazing you wont be dissapointed."
• "The freshness of the fish was amazing, quality of the rolls amazing and the beef was melt in the mouth."
• "The dishes we tried were Japanese Katsu Curry, Dragon Roll, Peking Duck Half, Pad Thai and Kung Pao with King Prawn Tempura all tastes delicious."

Cons:

• "We waited over 1 hour to get cold bland food."
• "Rice in sushi was falling apart, I can’t call it delicious."
• "In the chilli oil was a dead fly."
• "It didn't taste like Japanese food at all."
• "The sauce was bland and tasted just like coconut milk and water."
• "The Kaarage chicken was cold and soggy."
• "The whole order was old and looked like it had been standing around in a cold cabinet for possibly days."

Delivery & Packaging

Pros:

• "Ordered easily and delivered in well packaged boxes that kept the presentation of the dishes as you’d expect."
• "Really good value for money and quick delivery."
• "Food is prepared quickly and delivery service has much improved, I think they are now using a new delivery system."
• "Ordered a delivery via Uber Eats, food arrived to us warm and well packed with the delicate sushi surviving the journey really well."
• "Delivery was within 50 minutes and also very good customer service."
• "The delivery was prompt and the driver was extremely friendly. However they have changed the menu."
• "Food arrived on time. Amazing service and food is so 😋 yummy."

Cons:

• "The bag was packed poorly too. Chilli oil allover it."
• "Order was not complete and an hour late."
• "Food arrived cold and 1 hour late."
• "The take away service has nothing but a disaster with wait times over 1hr and 30 mins, incorrect delivery or delivered to the wrong house."
• "Waited 2.5 hours for our takeaway to be delivered after being told it will be 45 mins."
• "It took an hour and a half to deliver to my house which is 2 minutes down the road from the restaurant."
• "I ordered food and they arrived 2 hours later, didn’t give any curtesy food or money off or apology."

Restaurant Atmosphere

Pros:

• "Lovely décor (surprisingly not part of a restaurant chain!)"
• "Dishes were packaged well and tasted really clean, with fresh and high quality ingredients."
• "The place was nice and looked Japanese with a good service from the waiter."
• "The place was nice and looked Japanese."
• "Really enjoyed my time at Inso, with super friendly and efficient staff and delicious food."
• "Every time we have visited this restaurant the service has been good, always smiles from the waiters/waitresses."
• "Honestly if you enjoy restaurants like Wagamamas you will be impressed with the quality of this restaurant."

Cons:

• "Really not a bad place to go to but the food can be hit and miss."
• "The place was grubby and the menus greasy and stained."
• "Despite being local I won't be returning as the food being the most important thing, just wasn't good."
• "Inconvenient seats, service so-so waiting for an order of 45 minutes."
• "Disappointing experience today as they did not have the Japanese beer or the mocktails."
• "Very strange service.. They were out of gin and another spirit."
• "We were waiting for our food for 1,20 minutes!"