wagamama kingston upon thames Reviews Summary

Service

Pros:

• "Staffs were super helpful and prompt on customer service and taking order."
• "Good food and great service, the team were great and very polite, the speed of food was good as usual."
• "Service is amazing!!"
• "The staff are very friendly and kind, there was no waiting time."
• "The staff were all super friendly and quick to check on us."
• "As always we got a warm welcome at Wagamama with friendly and efficient service."
• "Our server's name was Nico and he did an amazing job."

Cons:

• "Been called a liar by the lady at wagamama kingston who then proceeded to lie about company policy instead of doing her job."
• "One more worst thing is, one male staff was ignoring us, as we want to get our bills to pay, but seems was doing it intentionally even though I was calling."
• "They was slow, messy, and I had to wait a hour and a half for my food."
• "WORST SERVICE EVER."
• "Unfortunately the staff were not. One actually threw a starter on the table."
• "Food was lovely, our waitress wasn't!! She was young and rude."
• "Staff are not particularly efficient or friendly for that manner."

Food Quality

Pros:

• "Their dishes are a right balance of filling, tasty, juicy and interesting to eat."
• "Food is quick and very fresh, good atmosphere, and I like the school bench style seating."
• "Tasty Japanese style menu with plenty of choice, cooked well."
• "Superb food."
• "The food was tasty the mixed juice was freshly sqeezed and very refreshing."
• "The food, as always at any Wagamama, was hot and delicious."
• "The ingredients were fresh and well prepared: lots of flavour, aroma from lemon grass, spicy but light and delicate."

Cons:

• "Chef attempted 6 times to get medium rare Beef ramen, at the end noodles where raw."
• "The chicken in the Chicken katsu curry was dry, doing a good impression of shoe leather😱 the sirloin & shiitake salad had no shiitake mushrooms😱."
• "Overall price is a bit steep for the lack of flavour."
• "Very poor vegetarian Pad Thai takeaway last night. Noodles were congealed."
• "We were hungry, ordered Ramen Noodles, it was bland, not good enough."
• "Yuzu and lemon tart not very sharp and not enough lemon flavour."
• "Fried prawn gyozas were starchy and hardly had any prawn."

Atmosphere & Cleanliness

Pros:

• "The space is light and cozy, though it can get quite loud."
• "Looking forward to a next visit soon!"
• "Wonderful atmosphere."
• "Nice location and doesn't feel overly crowded. The dividers are a great idea, give you that little bit of privacy but still keeping and open feel."
• "The place is quiet and spotlessly clean."
• "It is nice to share a table with others and make a few new friends ;0)"
• "Store looked clean and tidy ready for the evening customers."

Cons:

• "Came here on a Friday afternoon and found that the lunch service was really slow and staff weren't attentive enough."
• "This place is always busy and crowded, sometimes need to wait in a line to get a table."
• "Our last trip, we were surrounded by flies constantly, and our water glasses had lip marks on the rim and solidified green stuff (presumably old juices) stuck to the inside."
• "Table was wet and dirty when seated."
• "Oh my god it's so cold in there."
• "Cold food. None of the instructions given when ordered were listened too."
• "Really bad customer service, missed one item on my Deliveroo order and wasn’t helpful when I called to enquirer."

Value

Pros:

• "I love the food that Wagamama offers, it has a good price-quality ratio compared to other Restaurants."
• "Reasonably good value - green tea & water free but beer & other drinks available."
• "The food was delicious and you truly get what you pay for."
• "Great food and big portions for a decent price."
• "Its like a comfort food. You know what your getting and its tasty without costing the Earth."
• "The food was amazing with affordable prices (average prices 9.95)."
• "Prices I think have gone up but are still pretty reasonable."

Cons:

• "But my only problem it's the poor quality of the packaging that they use for delivery, they should expend more in a better packaging, we already need to pay 15£ minimum to order from home, don't be so selfish Wagamama."
• "Everything is much smaller portions and for average £13.50 a main and a total bill of £91 its not worth it."
• "Quite expensive for five people."
• "Some starters are overpriced for the amount of food you get."
• "Very busy on weekends we waited 20mins for a seat and high chair."
• "Just not worth the money."
• "However, it was an expensive meal to be honest, £50 for two. Two starters/two mains/two green drinks."