Meadow Stables Reviews Summary

Customer Service

Pros:

• "Very good customer service, good trial facilities and Sam is a pleasure to deal with with very reasonably priced horses!"
• "The team were very friendly, happy and helpful and answered any questions we had."
• "After sale support great. Kirsti is brilliant."
• "The after sales has been great from both Jenny & Sam and I wouldn't hesitate in buying a horse from them again in the future."
• "All the staff and advice has been very good and while we have been out at the yard we have seen horses being treated by dentists and all the horses looked happy and healthy."
• "Sam and her staff have been helpful, and straight forward throughout!"
• "Very kind and helpful lady nice very clean professional yard with hard working grooms."

Cons:

• "Dreadful dealers, do not go on recommendations seen on her page, all negative posts are instantly deleted and poster blocked."
• "No customer service no deposit returned if it fails vetting!"
• "Any comments that they don't like are removed and the poster blocked so only the favourable comments show."
• "When we asked for three guarantee to be with held I got tons of abuse and threats to burn down my house with me and the kids In it."
• "If you buy and things go wrong you will be abused, and threatened."
• "Complete liar and there are numerous wronged buyers left heartbroken and penniless."
• "Unfortunately can't leave 0 stars, Advert says happy to have vetted until you ask then woman turns to complete physco, Lies about horses condition and health."

Horse Quality

Pros:

• "Quality horses that well taken care of, plenty of food and water, and VERY adequate beds."
• "The horses looked up to weight, had hay, water and generous beds."
• "Both horses are a pleasure to own and have on our yard."
• "Their yard is so looked after and all Sam's horses are absolutely immaculate and clearly loved."
• "Very clean and tidy yard, all the horses there looked happy and healthy, well looked after."
• "Immaculate yard, with beautifully kept and turned out horses."
• "The yard is clean and well kept, friendly staff that are very helpful too."

Cons:

• "Stay well clear liers not honest all at we've experienced buying from them and got a Phyco pony very dangerous."
• "Please dont go anywhere near these criminals. Horses are doped/dehydrated and then sold as anyones ride."
• "Too many people have been sold lame & unsuitable horses. Many buyers have had to make the sad decision to put the horse to sleep."
• "Sold me a horse that was not fit for purpose, lied about its age, health and passport."
• "Every time I see a horse advertised by meadow Stables, the horse is either lame behind, looks terrified of the the handler."
• "They seem to sell a lot of horses, most of which appear for sale again a few weeks later 'through no fault of their own'."
• "All 4 vets warned me off buying the horse as the yard had such a bad rep for selling unsound and unfit horses."

After Sales Support

Pros:

• "Sam and Brooke have been in touch to check on things and were clear that I had a two week option to send him back with full refund if he was not right and between two and 4 weeks had an exchange option."
• "Sam has stayed in contact with myself and Ted and has been amazing."
• "After sale support great. Kirsti is brilliant."
• "The after sales has been great from both Jenny & Sam and I wouldn't hesitate in buying a horse from them again in the future."
• "Kept in contact asking how she is doing settling in etc."
• "Sam and her staff have been helpful, and straight forward throughout!"
• "I would not hesitate to recommend this yard."

Cons:

• "Was promised new tack to fit which never came as 'forgot' and the original tack was broken inside saddle and the reigns and browband (both in bad condition) were pony sized for 16hh horses."
• "Promised my headcollar returned (after returned first horse as the person who showed up didn't have one) new horse arrived in a bad headcollar and leadrope which I sent back."
• "Once out of that timescale, however, we have had no reply to my enquiries."
• "When I told Sam about my loss she offered to find me something else which I declined."
• "Don't take the risk as you will not get a penny back despite what Sam Pheby says."
• "Avoid avoid avoid. These parasites have a dedicated FB group with 4000 members, aimed at bringing awareness and to warn potential buyers of how Sam and Jay deceive people."
• "When we asked for three guarantee to be with held I got tons of abuse and threats to burn down my house with me and the kids In it."