Boars Head Reviews Summary

Service

Pros:

• "Service here was really good."
• "Friendly efficient service, great food and atmosphere."
• "Beautiful lunch views, great roast dinner served very quickly and most importantly great service."
• "Service was extremely quick and very friendly."
• "Our 'waiter' was superb, quickly providing a fresh 'proper' side salad. He was overall very attentive and extremely customer focussed."
• "SERVICE. once we got served the service was good. Efficient and friendly."
• "Service is very warm and friendly, and food is served quickly."

Cons:

• "Service was generally slow. Nobody checked to see if things were ok."
• "Staff obviously lacked a positive attitude and probably appropriate training."
• "The booking system on the phone is very bad. Don't make any mistakes or adjust your booking, you will not be able to!"
• "Lazy management who cannot be bothered to empty the bin outside their door."
• "Was a bit disappointed that the wait staff didn't seem to know the drinks menu very well if at all."
• "Coffee & tea were taking ages to arrive so we asked for the bill quick and cancelled the drinks."
• "It took 25 minutes for our drinks to arrive after ordering - one carried at a time - a Guinness and two waters with no ice."

Food Quality

Pros:

• "The roast dinners and deserts were excellent."
• "The meal and pudding were delightful."
• "All three meals were excellent."
• "Duo lamb on menu is a must have would definitely recommend."
• "Nicely cooked seabass, spinach, poached egg, hollandaise and potatoes - delicious meal."
• "Delicious selection - opted for the Baked Lasagna which was one of the best we've tasted."
• "Scampi were firm and tasty and chips were beautifully crispy outside and fluffy in the middle."

Cons:

• "Uninspiring food, rude miserable waitress."
• "The food came out and all the vegetables were ‘stale’ is the only way I could describe it and also very undercooked potatoes."
• "Dessert was strawberry peach and coconut tart but mine was over cooked and the fruit was caramelised."
• "Had lunch yesterday ordered the Korean chicken tasteless very small portion for the money."
• "The steak was really poor quality, tough and chewy."
• "Absolutely shocking food, chicken was tough and dry."
• "The food is disappointing! Seabass strong fish smell and pea risotto very bland!"

Ambiance and Location

Pros:

• "The pub building and grounds are lovely. There is a pond on-site and lots of outdoor seating."
• "Lovely little country pub in a beautiful location with friendly staff."
• "Liked the atmosphere. Will go again."
• "The classic duck pond and garden a lovely place to hangout with loved ones and friends."
• "Even if you don't have a meal it's still lovely to just sit outside by the very picturesque pond & have a drink in the summer along with the ducks that waddle about!"
• "Really lovely surroundings."
• "The Boars head had a wonderful Christmassy feel."

Cons:

• "Would go more often if there was a bus that go from HORNCHURCH TO THE BOARS HEAD."
• "The first thing we saw as we walked in was a VERY messy front of house."
• "Table booked 4 people1315. On the hottest day of the year no fans or any cooling in the restaurant."
• "Beware the floors are uneven and it's easy to fall. Ladies wear flat shoes."
• "If you are a wheelchair user and the weather isn't good enough to be outside BEWARE."
• "Very cold throughout pub fire is alight but logs are not burning main door does not shut properly and lets in cold air."
• "Also, they've got major water problems. The ceiling was dripping water, and I had to kneel on the floor and my knee came up soaked!"

Staff and Customer Service

Pros:

• "Nice waiter who apologetic."
• "The staff were friendly and did not rush us."
• "Lovely pub in a nice place, plenty of parking, friendly staff and excellent service."
• "Very rude wannabe customer dealt with diplomatically by our friendly waitress."
• "Staff wonderful food excellent a wonderful experience."
• "Georgia (I think) was very attentive and helpful, very pleasant girl."
• "Greeted by very friendly, helpful staff."

Cons:

• "The staff most covered in tattoos, delivered the meals in drib and drabs so not everyone ate at the same time."
• "Nobody greeting visitors, no obvious manager just a couple of poorly trained staff."
• "Last time we went we were originally told we could take our dog, only to be turned away at the door."
• "We had prebooked and when the first of our party arrived they were directed to a table. When the next few people arrived the waitress asked why we were sitting at the wrong table!"
• "We were sat chatting and drinking when all of a sudden a male waiter came over and abruptly told us that our table was wanted for a party of 8, 15 minutes ago!"
• "Food was cold staff was inattentive, the impression given was they didn’t want to be there."
• "I love the pub but the staff are rude they have no customer service at all."

Value and Pricing

Pros:

• "A good selection of reasonably priced food for a lunch time menu."
• "Good place to meet friends on a Saturday morning."
• "Food was OUTSTANDING and if you're a fan of puddings you MUST visit this place!"
• "Burns Night 4 course taster menu @ £20 a head. V nice :-D Good food, good drink, friendly staff."
• "Massive portions, had a good selection of ales available."
• "Overall this place was good value."
• "Decent pub serving reasonably priced hearty meals and a great value kids menu."

Cons:

• "A real shame as this used to be one of my favourites in Brentwood for pub food but this has changed as now it's slow service and uncooked food."
• "The lasagne the bottom hard and bland to taste, the steak fatty and tough!"
• "Definitely not worth the money, won't be back!"
• "Food was good but coupled with the service overpriced."
• "3 rings of calamari for £7."
• "The manager butted in and told me it's too late to order food to be eaten outside in the garden!"
• "Main was a very large portion of mixed veg cabbage, carrot, broccoli, tough roast beef swamped in gravy not overly impressed with presentation."