Vue Cinema London - Islington Reviews Summary

Customer Service

Pros:

• "Staff were helpful."
• "Polite and friendly staff, strict social distancing rules have been put in places."
• "Staff are usually friendly."
• "The staff here are hardworking and polite, vue Islington is my favourite cinema, low prices, clean and comfortable cinema."
• "The member of staff at the desk where you enter the screens was very polite and helpful."
• "Really friendly staff, great screen rooms, great prices and range of movies (and snacks)."
• "The staff here are hardworking and polite."

Cons:

• "Staff are lazy and unhelpful. First they booked wrong movie, when we wanted to change, guided different queues to line up for ages."
• "The one member of staff on the food counter was extremely slow and didn't seem to care about how long we waited."
• "I have never seen a place that all staff is so sad and so angry at all times."
• "The staff from the food stand are very arrogant and rude."
• "I never want to go back. The lights were on during the whole movie, the staff was slow, unmotivated and unfriendly."
• "The black lady that served me was rude beyond words."
• "On my last visit the staff were the only issue, they quite clearly didn't want to be at work and they were slow and rude."

Cinema Facilities

Pros:

• "Same price for an Adult standard ticket as the nearby Camden Odeon but so much better! Ample legroom, comfy seats."
• "Lift access is available."
• "One of the best cinemas in easy reach of central London."
• "Absolutely Brilliant experience! Nice and snappy ticket checking with no cues, easy Navigation, Clean Toilets and easy-to-see screens which gave me good cinema experience!"
• "A very decent cinema complex with reasonable ticket prices - compared to other places in London."
• "One of my favourite cinemas! It's located in the centre of Angel, Islington and is above a shopping centre."
• "With a diverse selection of movies catering to various tastes, it offers a well-rounded cinematic experience."

Cons:

• "Ridiculously long queues with two broken machines to collect our tickets."
• "Appalling access, queues (despite booking a week earlier), rubbish in pathways."
• "Toilets were very dirty, very large queues at drink and popcorn stand."
• "The website ordering system can be ABSOLUTELY DIABOLICAL and full of glitches."
• "Sound on Tenet was not working properly."
• "Screen 10 is downstairs and very confusing to get into, no instructions given on getting the door code after getting ticket from machines."
• "It was a bit too quiet(low volume), and they didn't provide subtitles for the non-English parts."

Value for Money

Pros:

• "I love the half price Tuesdays, so that's when I usually go."
• "The only outstanding thing about Vue cinemas is the great selection of new releases."
• "Never too crowded and many performance times."
• "The price is exceptional for such an accessible place in London."
• "Islington vue is a perfect local cinema, lots of great films with reasonable prices."
• "Also reasonably priced for London, £7 for a ticket and £4.50 for a large soft drink."
• "The tickets are great on a Monday at £5."

Cons:

• "Tickets are expensive. £16ish for 2D, £20+ for 3D."
• "What a disgrace to be discriminated in 2022 that a hospital letter was seen as ‘not genuine’ by the general manager at Islington Vue."
• "The lights were not switched off due to 'safety/hazard' reasons, which made the film unbearable to watch."
• "The worst cinema experience, will never return. Avoid at all costs!"
• "Google needs the 'No Stars' option. Some staff are just disinterested and their attitude can ruin a whole cinema experience."
• "Vue needs to learn that it is more cost effective to retain customers rather than attain new ones."
• "Seriously it’s so expensive."

Food and Concessions

Pros:

• "Seems to have loads of different ice creams (yum!) and others snack options."
• "Good part was their popcorn and nachos very nice."
• "Feels good to be back after lockdown. The taste of the Nachos and melted cheese....hmmmm Sublime!!!"
• "The popcorn is delicious."
• "Seats are comfortable, concessions are awful in terms of wait time, but almost worth it for Ben & Jerry's flavors we don't have in the States."

Cons:

• "Had to wait 30min for them to cook a hotdog."
• "Their salted popcorn was so overwhelming salted and smelt of stale oil."
• "The food selection is quite limited though, so having a few more options would be appreciated."
• "No cheese or jalapeños for nachos, seriously wrong, had a hot dog."
• "Also the pocren in the venue is too salty."
• "Confectionary items up to FOUR times the price of items available outside as well!"
• "The normal coke machine was out of syrup so we chose the coke zero one, only to taste it and be disgusting."