Furniture Village - Romford Reviews Summary

Customer Service

Pros:

• "Gareth was very polite, professional and helpful."
• "Absolutely fabulous Service. Joseph & Lee bent over backwards to help us."
• "Throughout our probing, David proved to be a gem among salespeople - being truthful and helpful."
• "Just felt compelled to write this review as my husband and I received such caring attention when visiting furniture village bed department."
• "Salim was excellent. He helped me find all the items I needed for my living room and at a fair price."
• "Will recommend to anyone looking for their next sofa."
• "We were served by David Sparks today, a very pleasant, professional and knowledgeable sales person."

Cons:

• "The service after, however, is nothing short of disgraceful, and even that would be an understatement."
• "A guy called Alan who works there just so RUDE."
• "I was then called a month later by the ‘General Manager’ Jamie Atkin...how this person has managed anything I don’t know. She was one of the rudest, most salesy, pushy people I have ever had the misspleasure of dealing with."
• "Terrible service, all sales progressions approach you as you walk into store but as soon as they realise you are querying an after sale/delivery they walk away and are incredibly rude."
• "Very poor service by David the sales rep told us one price day later increased it with no explanation."
• "Salesperson was a little too pushy and kept on trying to upsell...not welcomed despite continued refusals."
• "Do not trust the salesman who try to charm you while selling goods."

Delivery and Product Quality

Pros:

• "Had my delivery on time guys who delivered extremely helpful well happy."
• "All the furniture is of high quality, most are Italian made."
• "The product was excellent and looks great in our home."
• "Delivery was spot on, they were very careful when bringing the sofa in."
• "We ended up by the Vispring Herald bed and accessories."
• "Bought a corner sofa from here very happy with the service from start to finish the salesman was great done us a deal to the delivery guys who delivered on time."
• "The customer service by Joseph has been excellent."

Cons:

• "After 8 weeks waiting for our new bed. The bed arrived damaged. With wrong mattress."
• "Waited for my delivery for over 13 weeks!"
• "Ordered a bed 2months ago and they keep coming and forgetting parts."
• "Worst company to Order furniture. Ordered my furniture 3 months ago. Still not delivered."
• "Posting this review as I am still yet to receive my delivery (Bed) as it has exceeded the original delivery date by nearly 3 weeks!"
• "Ordered a double bed in December 2016... 2 months later it turned out that the sales advisor put a king size through the system instead of a double size."
• "The sofa then arrived torn, uneven with one side several inches higher than the other and the feet misaligned."

After Sales and Customer Support

Pros:

• "Had a few issues with a previous order, which had to be cancelled. The guys at furniture village Romford were very helpful and informative."
• "Lee was really helpful and patient with my elderly parents."
• "We were then allocated our personal store assistant, Lucy who took us through the store navigating us through all the areas of our interests."
• "5/5 stars for the customer service provided by Charlie, he is very helpful, knowledgeable and patient."
• "Joseph was extremely helpful and demonstrated exceptional customer service whilst he was dealing with us in choosing a sofa."
• "Swarn was an incredibly helpful person and I would definitely recommend him and Furniture Village."
• "Excellent service at the Romford store, Lucy answered all our questions and provided us with great knowledge of the products."

Cons:

• "Extremely poor after sales service try calling the store number you get three options deliveries, existing orders or visit website."
• "POOR AFTER SALES SERVICE !!!!!!!!! My 90 years old mum spent £4000 in this store."
• "Shocking customers services. I called today regarding my order that should of been here a week ago."
• "Very bad after sales!"
• "Awful aftercare. Recently bought a dining table, and three of the chairs came faulty."
• "Horrendous customer service! Despite posting orders of more than 8k, I have to personally chase deliveries!"
• "If you're unfortunate to have an item delayed then expect Furniture Village to become completely unhelpful."