Halfords - Bridgwater Reviews Summary

Customer Service

Pros:

• "Fran was great, she greeted me as soon as I walked in the door and helped me look for a product."
• "The lady on the checkout was really helpful and kind."
• "Great advice from Tim who uses the stands explaining how the Halfords repair stand would support the weight."
• "Very pleased with my visit to Halfords. Managed to get everything that I wanted."
• "We just had multiple bulbs fitted by Chantelle and she was fantastic."
• "Excellent professional service given. I was very impressed with the quality of customer service from Fran and Chantelle."
• "Staff were very welcoming, funny and professional! Helped me with a wiper blade change and the wait time was incredible."
• "Friendly staff. Decent selection of products. Can occasionally be a wait before getting served, but overall acceptable."

Cons:

• "Awful unhelpful and un friendly staff. All i wanted was a tin of spray paint, yet told to come back another day."
• "Customer service is absolutely awful. We went to but 2 scooters both £100 each but before we went to get a charger which is weirdly placed in the same isle as the spray paint."
• "Asked for some help but was told there short staffed! Only to see 4 staff members around the till."
• "Terrible experience. I went in for oil, oil filter, air filter and spark plugs for both of my cars. I asked a member of staff for help with the correct filters and he said go to the checkout and ask."
• "Very unprofessional older blonde lady would not give my trade recipe do NOT use this store ... would of rather headbutted a wall then deal with the headache that the untrained staff member gave me .. Thanks sons crying"
• "Rang up and spent exactly 30 seconds beginning to explain my issue and was promptly and very rudely interrupted."
• "Absolutely ridiculous customer service! The worst I've ever come across! Hand tools under £20 locked away in the cabinet so have to wait for the dippy attendant to talk about bike seats and other rubbish to about 10 different customers before he can even unlock the cabinet!"
• "I do not give Bridgewater Halfords shop any rate because they lies and the worker are abusive to customers they mess up a bike what I take in so I take the bike back and got my money back I got Nothing but abusive from the worker."

Product Availability and Selection

Pros:

• "Ordered what I needed online and collected as soon as I could get to the store the following day."
• "Motoring department has been used a few times for bulbs and oil. Priced for high street convenience and carries a reasonable though not diverse range of stock."
• "Ordered a radio online and got online discount. Went to collect and buy some other things."
• "I only needed a couple of items on this visit, and I wasn't sure if one was even available. Let alone where it would be located."
• "Staff were very helpful with legal requirements for travelling to Europe and helped me get all the products I needed really quickly and efficiently."
• "They had exactly what I was looking for, although they didn't have a sufficient quantity of the item for my requirement."
• "Brought some superb bike lights online at Halfords, emailed within a couple of days to say my order was ready."
• "Great store with a good supply and availability of products. The bike service technicians are very helpful and clearly very skilled."

Cons:

• "Having checked with Halford online chat and driven over to Bridgwater, the store did not have the paint I needed."
• "Helpful staff, although not everything it says online is actually in-stock."
• "Wish they actually had the speakers on site that they have on display. If I wanted to wait a week I would have saved the time and ordered online."
• "Still waiting for 4 spark plugs a week later, delivery service a waste of time, chap behind the counter when I ordered them was helpful though."
• "Got an E-Bike 18 months ago. After 12 months it didn't work anymore. No warranty for the electric part of it they explained to me in the shop."
• "Went in as a desperate damsel in distress not knowing which bulb to buy. And a very helpful assistant got me the correct one."
• "Often feels like they have too much store for the amount of stock they hold, but if you want the usual stuff (cleaning products, wipers, screen wash, Adblue, etc) you will generally find it in unless you have a really obscure vehicle."
• "Appalling service today. Only 1 member of staff in the store when I came in looking for help."