Furniture Village - Leicester Reviews Summary

Showroom Experience

Pros:

• "We travelled all the way from London to visit furniture village in Fosse Park to see a good looking young man Abdul."
• "Abdul was very helpful with a lovely personality, he even provided us with tea and Cookies."
• "I had an exceptional experience with Abdul Samad at Furniture Village."
• "Very friendly team at the Leicester branch with a good selection of furniture to browse."

Cons:

• "Nice and flashy showroom. Everything is good till you face an issue with your product."
• "We got our sofa after wait of almost 9-10 weeks and the fabric slacked and we sink in during the first week itself."
• "They have now asked me to hire an industry expert and get it reviewed."
• "They lie about delivery times to get you to buy the product with major delays."

Customer Service

Pros:

• "Abdul the salesperson was really helpful. He put us at our ease listened to what was important to us."
• "Excellent customer service provided by Adnan. He was very informative and patient."
• "Paddy at Fosse Park has been absolutely amazing in helping us with our order."
• "Great experience. We had Manish as our advisor who was very knowledgable and couldn’t do enough for us."

Cons:

• "Customer care told us to wait for 2-3 weeks for sofa to settle but nothing changed."
• "The after sale customer service cannot be poorer. We spent nearly £800 on a mattress, which has a manufacturing defect."
• "Never answer the phone I have tried to call them on 10 different occasions now."
• "On Friday 1st April 2022 decided to buy 2 new sofas... however I later saw it stated the 2-4 weeks on the receipt."

Product Quality

Pros:

• "I today visited Furniture Village at Fosse Park Leicester... and considered sizing up too ... Adnan assisted measuring up king mattress."
• "Excellent experience today with sales assistant Manish. He showed us several beds taking into account our budget and preferences."
• "We were very pleased with the service we received from Manish Rajguru. He was very polite, friendly, didn't pressurise us."
• "Aamir was very helpful today and landed us a great deal on a couple of sofas."

Cons:

• "We have been using furniture village for many years... On the odd occasion things aren’t quite upto scratch."
• "The worst customer service. We spent £1850 on a Hypnos mattress which is so uncomfortable we can't get any sleep."
• "I purchased a chest of drawers from this store which was faulty."
• "Order was very delayed but nobody made us aware due to a system issue."