Address: 154 Old Shoreham Rd, Brighton and Hove, Hove BN3 7BD, United Kingdom
Phone: +441273716140
Rating: 4.5
based on 229 reviews.
Customer Service
Pros:
"Billy Sanchez, was fabulous. Very knowledgeable about the product range, very professional and extremely helpful."
"The Salesman David at the Hove store, was attentive and had a good knowledge of the items I was looking for. He was extremely helpful."
"Very happy with the purchase and service. Thanks David!"
"Great experience here and service from David Marshall was superb."
"Pascal, who was helping us at the time, was accommodating and patient with us."
"We were looked after by Carlin, who was knowledgeable, helpful, friendly and patient."
"Received excellent customer service from Daisy."
Cons:
"Spoke to the rudest man in Sales."
"Absolutely disgusted. WE WOULD RECOMMEND BUYING FROM OAK FURNITURE LAND ACROSS THE ROAD."
"It was difficult to communicate with anyone and long phone queues."
"The admin and customer relations team leave a lot to be desired."
"The worst after sales service I have ever encountered, anywhere."
"I had a lot of pressure from the staff though to make decisions within few minutes and to wrap things up."
"The assistant didn't seem overly bothered about helping me make my purchase and customer service here doesn't seem to matter too much."
Product Quality and Selection
Pros:
"Furniture Village B&H really stands out in terms of excellent displays, brochures and customer services."
"I've been to every sofa shop in Brighton and several in London and this shop had the best balance of quality and value (also with great design)."
"We've purchased many items from furniture village over the years and never been disappointed."
"I bought my sofa from furniture village 17 years ago and just bought a replacement hoping it will last just as long."
"Pleasure doing business with this company after bad experiences from dfs and m&s David put me at ease helped me through the product and managed to get me a great deal."
"The design and quality of the furniture are very good, And it looks very high-end."
"Amazing selection and very helpful staff. The staff was informative without 'hovering' and there was a great selection of sofas of good quality and value."
Cons:
"What went wrong? Everything! Ordered a 4 seater Palace sofa and matching snuggle on August 1st 2022. So far we have had the wrong sofa delivered twice."
"They were expensive and are well looked after (cleaned with Guardsman products). They have developed a similar fault with leather rubbing away by the head making them look ugly and almost unusable as it is sticky too."
"Spent a fortune on two three seater, Modena leather electric recliner sofa's. Both of them broke, the recliner mechanism wouldn't work (locking up) and when I sat down on the sofa, the frame broke under me."
"Bought a Tempur Cloud mattress earlier this year. I was assured that the rumours of them being hot were untrue. Not so I wake up very early with the body contact area very hot and headaches as well."
"I bought one of their best mattresses, and it broke in a short time, and one side went up and the other side of the mattress went down."
"Had my sofas for 3 years and stitching has come loose. Bought warranty and they wont repair and store wont repair. Very poor quality."
"Ordered a dining table that took 13 weeks came up with wrong color of chairs and table that was not polished and with rocky top."
Delivery and After-Sales Service
Pros:
"We bought a while ago a sofa at the Hove branch, the motor on one of the seats stopped working, Gabriele sent us someone to look at our sofa and fixed it in just few days, excellent service, highly recommended."
"Purchased a sofa. Had a problem with it 2 years later. Steph helped from the very beginning and kept contact until the problem was resolved."
"All the information she had given us was correct, the company contacted us for a delivery date and even sent us an email to inform us of the time and tracking details of when they would deliver."
"Delivery was efficient and on time promised by delivery team. Delivery staff, Richard and John, were helpful, polite and professional."
"We weren't expecting our sofa until end of Feb start of march. We received them in January nice and early and they are absolutely gorgeous."
"I ordered two armchairs from here around 10 weeks ago and was called from their Tunbridge Wells store to arrange a delivery for the end of next week, which is 11th week from my order date."
"I also appreciated being updated with regard to my anticipated delivery date."
Cons:
"We payed for a dining table before Christmas. Table was supposed to be delivered 3 weeks ago; delivery company left parts of the table behind at the warehouse, calls not being returned, VERY disappointed."
"Haven't been updated, we have to chase them all the time."
"Do not buy from them. Its all good until you have an issue with the comfort of the sofa (purchased only a year before) and they will find any excuse not to support in the resolution."
"Item was delivered but delivery guys refused to put it together even though I had paid for assembly."
"Well ordered a bed on the 6th December and only got it yesterday 3rd July."
"Delivery is a joke placed and order in July for a table and chairs and coffee table. Every time you phone it take 20 minutes to be told it delayed by another month."
"Appalling customer service. Ordered a dining set in early December that was meant to be delivered in 9 weeks. Then 11. Then 'it will be a fortnight' every time I call."