Furniture Village - Peterborough Reviews Summary

Customer Service

Pros:

• "Furniture village Peterborough store scores very high for customer service."
• "Was instantly greeted with a smiling face from Adrian."
• "Staff were friendly and not pushy at all."
• "Haylee Ford left us to browse and then answered all our questions."
• "Fantastic customer experience at Furniture Village. There’s no pressure sales."
• "We popped back into Furniture Village today where we were recognised by Aaron."
• "Went to try out for a new mattress. Fiona who guided us was exceptional with product knowledge."
• "Customer service is what I look for everywhere I go and Christine...waaaw...she is really good."

Cons:

• "Really poor customer service and a manager who doesn’t know what is happening."
• "It seems once they have your money any customer service is forgotten and they just don’t care."
• "Bought a electric reclining sofa and reclining chair... they have refused to fix, I also have structural damage."
• "Very, very poor customer care."
• "Customer service over the phone is shocking. No one has a clue."
• "Great sales people, absolutely shambolic after sales."
• "Customer service is shocking, the phone continually rang on Wednesday 8th December I called the store 45 times until someone picked up!"
• "Shocking customer service. A replacement table ordered as the original was faulty and warped... still no delivery date."

Product Quality and Selection

Pros:

• "Lovely experience with Haylee Ford... Been to too two other places but we knew as soon as we saw the sofa."
• "We have been returning here for the past 15 years. Graham is a highly experienced sales consultant."
• "We were at this point approached by Graham Roberts... explaining the different types of sofa fibre we could have, colours, fabric etc."
• "We worked with Adrian who was fantastic. He was very knowledgeable and ensured we got the best deal we could."
• "Just ordered a sofa from here and it was so easy."
• "Very pleased with the quality and style of the sofas just purchased from Furniture Village, Peterborough."
• "Nice variation of furniture, including beds and sofas."
• "We knew exactly what we wanted and the transaction was done and dusted within an hour."

Cons:

• "Sold me a £2000 dining table and chairs. Discovered that one of the chairs was damaged a few weeks after delivery but they are refusing to replace."
• "The padding on the seats and arms have flattened to nothing, you feel the wood on your elbow, the spring on my seat on the sofa has broken."
• "On reporting an issue with my new sofa seats, I was told by the customer care team that this was a “dressing issue” and as such was not covered by their guarantee."
• "Purchased two sofas, from Peterborough branch after 22 weeks they arrived. Both totally not what we expected."
• "Received some lovely bedroom furniture that arrived ahead of expected time! However only 3 of 4 items were received and have not been contacted by the company."
• "Great in store but absolutely shocking after that. £3500 paid for a sofa and a part has snapped and the independent assessment said 'worn over time'."
• "Not fit for purpose. DISGRACEFUL, INCOMPETENT STAFF who have no idea what customer services is."
• "Ordered a corner sofa at the weekend. Christine greeted us in a very pleasant way. We came with our kids and she was very 'family friendly'."