Furniture Village - Solihull Reviews Summary

Customer Service

Pros:

• "Great customer service from Kush! In stores like these you expect a certain standard of service and he not only met but exceeded those expectations."
• "The staff were extremely helpful, knowledgeable and efficient."
• "Fabulous service by Kerrie Amos during our visit last saturday."
• "Very polite and helpful staff especially Imran senior salesman."
• "Service was excellent. No pushy salespersons, we browsed & were left alone until we asked for some assistance."
• "Aamir was exceptional. He provided excellent customer service."
• "Always a pleasure shopping at Furniture Village. We were assisted by Adrian who was knowledgeable, friendly and efficient."

Cons:

• "Do not buy from here. Their customer service is atrocious."
• "I had been calling their store after sales line regularly with either no response, or on the odd occasion that I got through I received mixed messages from the staff on progress of my delivery."
• "The company should focus on employing more staff to help waiting customers."
• "Looks like they lie about the Delivery dates to increase sale."
• "Appalling customer service. The sales person will tell you what you want to hear to secure your order."
• "Service was sadly awful at Furniture Village Solihull."
• "Shocking customer service! Received the call to book in delivery a few weeks ago. They told us we had already taken our pillows when we ordered the £1300 worth of goods from the store, which we had not."

Product Quality

Pros:

• "The furniture I have ordered was as good as some high end furniture manufacturers and better than the rest."
• "The product appears to be excellent quality. Italian made (which we have previous experience with) so we expect a quality product."
• "We have brought two beautiful sofas (Uniqa in silver grey) from here and can't wait until they are delivered."
• "I've finally identified the bed and mattress I want and for a great price. 20 year guarantee on the physical frame on the bed."

Cons:

• "Ordered ercol furniture on 28th Dec. We knew we had to wait weeks for delivery which was fine but we didn't expect three items to be damaged on delivery."
• "After 11 month, our table hardly used show this defects."
• "we ordered natuzzi savona reclining armchair which costed us 1000 pounds, 2 years ago. We have hardly used the chair in 2 years may be like 20 times overall and the screws have fallen apart and the chair sank down when seated."
• "I bought a wardrobe which I had delivered several weeks ago now that was damaged, no one is taking responsibility for."
• "Really disappointed, I've received a Yale armchair costing £700, that is damaged."
• "they delivered white table after almost 12 more weeks and had not curtesy to offer any sort of good will gesture."
• "The replacement arrived 5 months later, to my shock, the actual colour of material on chair was a dark blue, rather than light grey, & the studs were unchanged."

Delivery and Aftercare

Pros:

• "Great Experience, after ordering from Harveys and waiting 4 months for them to fail to deliver multiple times then lose the sofa, we cancelled and went to Furniture Village, they delivered within 4 weeks, did exactly what they said, with no problems."
• "He made the process so smooth and my mum’s chair was delivered in 3 days."
• "Today I received my goods in perfect order!"
• "Absolutely amazing service from beginning to end! Got my sofa delivered and the delivery guys were very polite installed my sofa exactly where I wanted it placed with no messing around."

Cons:

• "I am still waiting for the chair to be replaced. It is now 8 weeks I have been waiting."
• "An entirely disappointing and frustrating experience and I wouldn't recommend purchasing from them if you want efficient service, particularly if your required delivery address is not your usual home address."
• "Ordered a electric reclining corner sofa delivered in July. Was fault by September, keeps clicking loudly when sitting on it and not reclined, under normal use."
• "When I received my furniture delivery, the items were damaged."
• "Waited 5 weeks for it to arrive to find it wasn't fully upholstered."
• "Can I add the logistics side of your business is terrible to deliver a wardrobe without a fixing kit is amateurish at the least."
• "My order from Furniture Village has been a nightmare."