Address: 25 Church Rd, London, SE19 2TE, United Kingdom
Phone: +441233555642
Rating: 4.6
based on 274 reviews.
Customer Service
Pros:
"Really fantastic customer service! In fact, it was a level of hospitality I wasn't expecting."
"Secondly, the staff were so friendly which you don’t always get at cinemas."
"Very impressed with the cinema setup. Never visited an Everyman Cinema before but will do so very soon. Staff were polite and friendly."
"Staff were friendly and always helpful. Even if you play the Piano - there's an upright one waiting to use."
"Really loving the new addition of this cinema in Crystal Palace - it’s a really lovely location, well decorated and super comfy seating. Their food and drink selection is great and their staff are really pleasant."
"We were greeted at the door, that was unusual! Then shown to our seats."
"Staff were friendly, took orders in the showing and the food arrived quickly."
"Everyman Cinema is definitely my favourite. It's an experience on it's own. You might be surprised but food is really good, burgers are on the level of famous burger joints in town."
Cons:
"Very comfortable cinema, but a member of staff at the bar was more interested in eating her popcorn than serving me."
"The bar staff generally seem to be too cool for school. They didn’t even acknowledge me as I stood to the bar."
"I have read through other reviews, and there seems to be a common theme - staff incompetence/training."
"I was completely ignored not even an apology. Just a shrug of the shoulders."
"Disgusting treatment and service by the manager Will, i have made a serious complaint to head office, ruined my evening, made to feel very uncomfortable and not welcome at all!"
"The staff and organisation are awful. Food doesn't arrive, queues for refunds after the film ends."
"Stale popcorn and rude staff. Upon arrival myself and my partner were ignored and greeted with a dirty look from one of the female staff members."
"The staff are trying their best but..... Every time for the last four visits there's been some kind of ridiculous delay or mix up with the food drink order."
Food and Drinks
Pros:
"Lots of options off food and drinks on offer."
"Drinks were lovely. We had milkshakes and cheesy fries, which came with ketchup and mayo."
"I really like this place. It feels so luxurious having a hot tasty burger and fries delivered to your comfy sofa seat."
"Food and Drinks are good but even better served just before the movie starts!!!"
"Great cinema experience. This cinema brings really diverse films or theatre performances and combines it with an outstanding comfort, superb customer service, great food and drinks offerings."
"Great burger and cheesy chips. The sofas are so comfy, with extra pillows and blankets. Great experience to watch any film."
"Super cinema. It is a small luxurious cinema with supreme facilities. Great food, drink and service."
"You can have your drink by the little attached table and relax, it really feels like watching at home in your favourite sofa!"
Cons:
"The mixed popcorn felt like it was 70% salted and 30% sweet though."
"The chips tasted old but the milkshakes were lovely."
"Food was a little less average. Definitely not worth the prices they are charging."
"The portions are smaller, the alcoholic drinks very average, the milkshakes are milk... very little else."
"sorry to say that this has maybe... fallen into the 'vaulted priced without reason' category."
"Oh dear. This should have been a 100% positive review for our local lovely cinema which we campaigned hard for so long to have. But it's not i'm afraid."
"Very poor. Rude manager. Staff walking in front of screen and in rows of seats while main film is playing, making no effort to duck down and not disturb the customers who have paid to watch the film."
"It’s very sad to see the Everyman cinema Crystal Palace being neglected. There is always lots of mess around the bar area, dirty glasses and crockery and stock that hasn’t been put away."
Seating and Comfort
Pros:
"Comfortable seating options mean no numb bum and ticket prices for London are pretty good."
"The cinema rooms are unreal it’s like being in a theatre with a huge chandelier on the ceiling and beautiful decor."
"The sofas were comfy and the nibbles & coctails were delightful 😊 we were tended to at our seats and had a warm personal intro before the movie stared."
"Really beautiful cinema with great service, super comfy seats. Price is so reasonable as well."
"Absolutely love this little gem in Crystal Palace visited for the first time Friday 18th Aug. Really cool and relaxed way of watching a movie while being served food."
"Definitely more on the pricey side with the food being okay at best. I would not recommend going there for dinner rather just small plates or snacks. My honey halloumi was a bit disappointing but my tortilla chips and guacamole was tasty."
"Beautiful art deco (probably) cinema, its a truly stunning building. It is a little pricey, especially with food or drinks, but the service is superb, you order food when you enter the screen and then it's brought to you on their lovely sofas (with tables)."
"Great place, lovely decor, great seats. I'm still don't understand the food culture in cinemas, I never expected people to seat rigidly for the duration, but personally I eat beforehand so I can enjoy the film."
Cons:
"The seats are large, comfortable and spacious, and none of the “fight for arm rest space” you find in ordinary cinemas."
"Nice and cosy cinema. Next time I will bring my small blanket for additional comfort 😄 Book early to get your preferred seating, we were right at the front, a bit too close to the screen."
"The are great and will bring your food and drink to your sears- but we've gotta talk about those food and drink prices, because they are steep."
"The only saving grace of this entire night was that Barbie was brilliant."
"The leg room and very clever shelving behind the seats is truly genius as it stops anyone from kneeing you in the back or bothering you with feet tapping during the movie."
"The sofas in the auditoriums and the fact you can have food and drink delivered to you. I did notice a bit of indentation in the top right handside of the screen in screen 4."
"This is not Ritzy or Odeon and this is NOT for Everyone but Everyman Crystal palace is one to go at least once to see the difference and then decide!"
"The viewing experience was good, in terms of the plush seating and wide screens however the food quality was absolutely terrible🥲 Considering the prices it was an absolute rip off, stale popcorn in the smallest of boxes."
Cleanliness and Maintenance
Pros:
"Even the toilets were amazing, very clean and beautiful, and all were suitable for use for those with disabilities."
"Toilets were particularly clean (nothing like the regular cinemas)."
"The cinema itself looks fantastic, the staff are very nice and polite."
"The cinema was small but perfect for this type of cinema. The seats are all sofas with nice cushions, plenty of feet space to stretch and sit very conformably."
"The cinema has a plush modern elegance that reminds me of the cinema of yesteryear."
"This cinema is the best. Small viewer numbers so doesn't feel crowded. Table service and great food and snacks."
"Best cinema I've been too! We were in screen 2, it was huge and gorgeous. The sofas were comfy and the service to your seat was great."
Cons:
"UPDATE: Second time there, at a busier time. Still great service and excellent viewing, even in the smaller screen we had this time. Deep clean needed."
"I would have expected and enjoyed the full surround sound feel."
"Myself & my partner chose to visit Everyman (Crystal Palace) this evening to watch a Movie. Used the Toilets before our film was ready to Start in which we were both really disappointed as they were very dirty."
"The screens were small but perfect for this type of cinema. The seats are all sofas with nice cushions, plenty of feet space to stretch and sit very conformably."
"The air in the theatre was very stale, it stunk of onion."
"The seats very dirty and when we turn them over even more dirt."
"The cinema screen was great. Nice building too. But the food and drink is quite expensive and in return I would expect better service."
"The cinema is just amazing. The design is beautiful, the staff are very friendly and the atmosphere is cosy."