Morrisons Reviews Summary

Cafe Experience

Pros:

• "Had a breakfast in the store cafe. It was very nice and decent quality."
• "We always have lunch in the cafe which is always good."
• "Visited Morrisons Darlington Cafe. The safety screens were spotless."
• "I really like this store. It has a good variety, is always well stocked and the cafe is the best."
• "The store was very clean with many more staff on duty."
• "This was our first time here and we were impressed it looks like a new store and is well laid out. We had a meal whilst we were there and it was very nice well cooked."
• "Love shopping at morrisons, Darlington store, very positive vibe."

Cons:

• "Breakfast... cool sausages, cool beans, greasy hash brown... white of egg uncooked."
• "Most tables were full of dirty pots and lots of plates left still full of food."
• "What has happened to the cafe? Every table needed clearing the place was dirty and the food was tepid."
• "Went to the cafe in morrisons, most of the tables hadn't been cleaned, the floor was full of food too."
• "The food in the cafe was dry and inedible. They refused to give us more than one packet of sauce!!"
• "The coffee and food is OK but the place is often a mess of dirty tables and messy floors."
• "Cafe experiencing long waits due to staff service of hot drinks rather than the excellent self serve hot drinks machine in use previously."

Customer Service

Pros:

• "Staff are friendly and helpful."
• "Just been served by Anne, good service."
• "Was served by Rachel on the pizza counter, she was very happy to help and the pizza was Fab!!"
• "Hi we called into morton park morrisons today and we were very very well looked after by Andy in the butcher counter...lovely friendly happy man and he made us smile so felt we had to share it."
• "Friendly check out operator, staff available to ask if struggling to find anything and will take the time to actually take you to the correct isle."
• "Amazing customer service last night. My mum fell outside of the shop and the staff were a tremendous help in working with me to get her up and safe again."
• "Staff very helpful, and pleasant, cannot fault service received."

Cons:

• "Too many staff putting up orders making the aisles very crowded for safe distances."
• "No social distacing at the checkouts or through out the shop. Staff to busy talking with eachother down aisles, wont be back again."
• "Dreadful customer service. Staff are rude obnoxious and surly."
• "Evert time I have visited Morrison's I have been disappointed by the bad attitude of the staff, they don't deserve to be working for a credited company."
• "Staff spent 10 minutes with either off duty staff or family we were completely ignored."
• "Staff seemed as if they couldn't be bothered to engage in helping us."
• "Staff absolutely miserable."

Store Layout and Cleanliness

Pros:

• "Big, modern store in a classical North American 'Mall' concept: 'Morrison Trust' training centre, rentable office space, boutique shops (beauty, upholstery etc) and B&Q in the same complex sharing a large car park. Store was clean, staff friendly and well stocked."
• "The store itself is laid out well, lots of room in aisles, plenty of selections."
• "Well kept and clean. Recommend for a weekly shop."
• "Beautifully set out, always crystal clean."
• "This is one of the biggest retail store I have ever visited since I got to the UK. the store itself was impeccably organized and aesthetically pleasing."
• "Great store for everyday shopping and dining. Good food Staff are always helpful. Clean And contains inside ate lots of other shop departments with a wide selection to choose from. A pleasant day out."
• "Excellent well stocked, wide aisles, plenty of bargains to be had in various departments."

Cons:

• "Open until midnight for Christmas shopping, but I wouldn't chance going here (we got there at 10.20pm) aisles are all blocked and the staff don't even acknowledge you."
• "Most tables were full of dirty pots and lots of plates left still full of food."
• "Hot water/coffee station dirty, brown stains over stainless steel... clearly, not regularly cleaned."
• "Just visited tonight at Morton Park and as with all car parks, the spaces are far too narrow!"
• "Customers tend to stop and abandon shopping cart in middle of aisle or use it to block you from gaining access."
• "Still too many pickers in the aisles. Can't move freely for them and makes the whole shopping experience awful and frustrating."
• "The parking is a joke, vans in disabled bays, family spaces taken by anyone."

Product Availability and Pricing

Pros:

• "We enjoy shopping here for a huge range of products at fair prices."
• "Morrisons is a good grocery shop with a fair range of foods including a well organised free from section."
• "Great place to do your shopping from, good selection of items to choose from especially there own pies, the creamy chicken is the best with there famous pastry."
• "Morrisons looks the part, it has an incredible selection (The best in Darlington) including a bakery, fishmonger, salad bar, deli and more."
• "Huge car park, petrol station and excellent selection. Large salad bar, hot food, garden/flowers sales."
• "Morrisons (Morton Park) has a fantastic free from section, set out like a little shop."
• "Morrisons is open daily with fresh food produced each day."

Cons:

• "Prices have gone up here dramatically so its no longer a low price supermarket."
• "Not a good day for shopping on Saturday in morrisons no beef, no carrots, no potatoes, no cauliflower so had to go to Asda for mothers diner stuff - very disappointing!"
• "Morrisons is starting to get a bit pricey, I'd even go so far as to say Sainsburys may actually beat Morrisons on price."
• "The shop felt unloved, not well stocked."
• "Always find gaps on fruit and veg no matter what time of day."
• "Couldn't do our normal weekly shop until later in the afternoon at Darlington Morton Morrisons and was disappointed to see a lot of the fresh + chilled fruit and veg stock weren't being reshelved quickly."
• "7pm shop on a saturday! Never again!!! Go to buy 2 create your own pizzas. 2staff behind counter, range of toppings in pots, pizza bases available but the counter is closed!"