"Prasad was very helpful and friendly and was able to answer all our questions about mattresses and wardrobes."
"Frank was so helpful, giving us advice, taking us around the store giving us examples of different materials and colours and was very patient."
"Stephen Cooper helped us by answering many questions about the table and chairs."
"Rochelle Hayden was very personable and we were offered tea/coffee etc, nothing was too much hassle."
"Dan gave us a great service and didn't put too much pressure on us to commit."
"Jamielee helped us buy a sofa at the MK store, and she was amazing!"
Cons:
"This company are professional con artists & will say anything to get a sale!"
"Low & behold we didn’t receive the sofa by Christmas, each week of December the delivery would get delayed further."
"We were also convinced in store to purchase insurance, we are always wary with add ons but were assured any wear & tear was covered including pet damage."
"Terrible customer service. We bought a dining set in May and were promised to receive it in the beginning of September, nothing arrived, no one contacted us."
"I purchased £3,500 worth of items. i have been requesting a receipt/ invoice for the items for 6 weeks and still have not received it."
"I am really happy with the service I had at Furniture Village Milton Keynes... but when contacted the supplier on multiple occasions, the response and post sales service we received was so pathetic and disgusting."
Product Quality and Selection
Pros:
"Needed a few items of furniture for our new house. Had spotted a dining room table a few months ago and was pleased to find it in the sale."
"We had great customer service at the Milton Keynes branch... The prices were really good and fabric options on the sofa were great."
"Your extensive knowledge of products helped me to make a very brave choice about the colour."
"The sofa I ended up with (Touch) was exactly what I’d hoped to find (great lower back support)."
Cons:
"The dining table and the chairs we purchased from Furniture Village in Milton Keynes had arrived today on time and with so much care and courtesy by the delivery staff."
"Would never go back again. When they installed the furniture they did not put the handles on."
"Hi, Products purchased here are very much below the quality standards. Materials used are very cheap in quality."
"The first time i moved the bed the foot broke off and there was one thin bolt holding the foot on the bed, the wood is obviously poor quality."
Delivery and Logistics
Pros:
"Bonus in that they will be delivered by Christmas."
"We don't complete on our new build for a few months but the team honoured the current sale price and were very flexible on delivery to suit our completion date, which isn't yet fixed."
"Anything needed from this location please ask for Frank. Can’t wait to receive the sofa this Saturday👍"
"Popped in Wednesday afternoon to buy a rug we had seen on another visit, lovely young man served us & rug purchased to be delivered within two weeks."
Cons:
"We didn’t actually receive the order until the end of January."
"Ordered a set of chairs on 13th February. As of 1st May they still haven't arrived."
"Substantial delays led to missed Christmas delivery, but Rob compensated for it and arranged late January delivery by JTS Moving and Storage."
"We bought a bed for our daughter we then popped downstairs then noticed a really nice corner sofa we were then approached by a really helpful chap named Prasad Fernando answered all our questions and helped us put together a deal we missed the sale by one day."
"Delivery delayed from February 25th 2018...... its now March 12th and being told it still hasn't arrived in this country."
"We ordered a corner unit .Which was delivered .It was wrong.We had discussions with the store involved.They agreed to replace it."