Kiran's Birmingham Reviews Summary

Customer Service

Pros:

• "Everyone loved both looks. Kiran spoke perfect English (my Punjabi is embarassing) and uncle and the whole staff were polite, engaged my family with warmth and were all so attentive."
• "Both myself and my bride to be got our wedding outfits from here and we are both blown away by the quality and service."
• "Kiran Aunty was always a text message away throughout the entire process."
• "Thank you kirans and all the team for making the whole experience so straight forward and stress free."
• "The service we received was exceptional from start to finish and the staff were so friendly and helpful throughout!"
• "The staff are friendly, patient and polite they knew exactly what I wanted and any issues were resolved quickly and without question."
• "Nisha was a real help, always smiling!"

Cons:

• "When addressing the above poor workmanship of stitching on my lengha i was called a “bridezilla”."
• "Would give it no stars if I could an extremely rude staff judgmental."
• "Rude customer service. Quality standard does not meet the high price."
• "The customer services was outrageous."
• "We were treated like criminals, no refund offered only exchange."
• "Horrible customer service I have ever experienced they were not even ready to serve."
• "Absolutely despicable service and behaviour. AVOID AVOID AVOID before you become victim of thousand pound loss and false promises."

Quality and Design

Pros:

• "They made sure everything was perfect and the quality is next to none."
• "The pieces are all truly stunning and I end up finding something I like every time I visit."
• "Both outfits arrived promptly and neither one required a single adjustment."
• "The fittings were stress free and done perfectly."
• "On the fitting day, adjustments were made within a few hours by the in-house tailor, who had a great attention to detail."
• "They always can make outfits to your budget and your favourite colours as well as designs."
• "Customising to my exact taste was made so easy with your expert advice, and the quality of the outfit was fantastic."

Cons:

• "You Can't Pay by Card. They only accept cash."
• "I went to kirans and choose an outfit (which I was told was bridal but was not!) and ask for some changes- however without showing me how it would look they made it and didn't give me any suggestions and brought it the Uk without any pictures first."
• "Force the Sale upon you."
• "Pushy unwelcoming staff, desperate for a sale."
• "Pushy sales lady as soon as I walked through the door."
• "The quality of the workmanship was so poor."
• "I later found out that my outfit was made in mass production by computerised machines, not handcrafted as i had imagined."

Professionalism and Efficiency

Pros:

• "Very professional in their service. Nothing is too much trouble for them."
• "Shop is always clean and staff always keep your privacy when trying on clothes which is very important!"
• "I would 100% recommend anyone to go to Kiran’s for the excellent selection of bridal lengha’s and 10/10 customer service."
• "The team were always so welcoming, and willing to show & discuss various designs with us."
• "Sukh’s (Director of Menswear) knowledge and passion for sherwani’s and the full groom look is immediately evident once you have your first consultation."
• "They made us feel like they really cared for us and wanted the outfits to be as perfect as possible."
• "The girls at Kiran's made the whole process effortless and kept in contact throughout."

Cons:

• "Disgusting mannerisms and customer service."
• "AVOID AVOID AVOID AVOID AVOID."
• "Very over priced. Poor customer service. I would not personally recommend."
• "Their attitude was downright atrocious."
• "Absolutely rude and obnoxious owners."
• "The manager was just abusive and would not list to a word."
• "Overall, would not recommend."