Startin Suzuki Redditch Reviews Summary

Customer Service

Pros:

• "Dean was really helpful and not pushy."
• "Dean was phenomenal and put me at ease instantly as this was my first time buying from a dealer."
• "Louise and Sarah were great and very kind to her when she came to the showroom."
• "Fantastic service from start to finish with Louise."
• "My wife and I were looking for a used car at Startin Suzuki in Redditch. We were taken really good care of by Louise and Sarah."
• "Chris Sanders has been welcoming and professional throughout."
• "Louise was very warm and friendly and made me feel welcomed and at ease almost instantaneously."
• "Jack Kendall guided us through the process with expert knowledge and professionalism."

Cons:

• "Unfortunately, I expected better service from a franchised dealership. No response to my repeated enquiries about a used vehicle even after contacting the dealer principle."
• "The first week the showroom reopened after lockdown, I test drove and subsequently bought a Vitara with the help and assistance of Callum Davenport. The service he gave was first class, friendly and professional."
• "Callum and the team at Suzuki were very helpful when purchasing our new car. They talked us through a range of offers and also responded to all of our questions promptly."
• "Brilliant car buying experience from these guys. I dealt with Callum and it was a pleasure to buy my new car from him. He went above and beyond to make sure the car was perfect for me and made the whole experience very easy and stress free."
• "I have recently purchased a car from Startin Suzuki Redditch. Callum Davenport has been our sales contact and I have to say he has shown unlimited patience in handling all our enquiries."
• "We have recently purchased two cars from Startin Redditch, & have been really impressed with the help, & service from Danny Weaver & Dan Shuker."
• "I just wanted to say a big thank you to Danny, for listening, suggesting and providing all the information honestly, so that I could choose the right option for me and my bank balance."
• "I needed to change my mobility vehicle and came to Startins here in Redditch and was dealt with by sales manager Danny Weaver who was extremely helpful."

Car Condition and Presentation

Pros:

• "I bought a Hyundai i10 remotely and his explanatory video and descriptions were spot on. The car was as described."
• "I travelled from London to view a car, it was exactly as advertised in great condition."
• "Our used car was handed over to us in showroom condition."
• "Car purchased from a distance, Louise couldn’t be more helpful sending live videos and updates throughout the whole purchase process."
• "I purchased a very lovely TFSI Audi A5, and any concerns I raised were dealt with without fuss and quickly."
• "Purchased the Suzuki swift sport online. Chris at the dealership answered all my questions, and provided a video of the outside and interior for me to view."
• "The car I purchased was an Audi A3 1.5 TFSI CoD S Line S-Tronic 4 Door Saloon. the process of purchasing this car was both speedy and efficient."
• "Bought my fiat 500 And went to collect it yest, Chris has been really helpful made my purchase so easy sorting the deal out for me."

Cons:

• "Day 3 - couldn’t get sat nav to work."
• "Day 22 - car in for repair of satnav. Technicians unable to rectify issue."
• "Day 46- Received NO update from Startins Redditch on the sat nav issue."
• "Actually I visited Startin Peugeot which is on the same site to get a sat nav update, I was there for about three hours but left without the update."
• "Reserved a car over the phone with a small deposit no problems what so ever, the listing was taken down from all sites showing for sale. Showroom did offer me a good apr % for finance but I had already arranged my own elsewhere before knowing of suzukis offers."
• "Unfortunately, I expected better service from a franchised dealership. No response to my repeated enquiries about a used vehicle even after contacting the dealer principle."
• "Reserved a car online on Sunday, and with click and collect had my new car transported 200 miles by Thursday and took away my old car as part ex. MOT & service of the new car before arrival."
• "After a good sales experience the car (brand new) went in for a spare wheel to be fitted in the boot. A damaged wheel that could have failed was supplied and wasn’t fitted as is should have been."