Origa Fashion Reviews Summary

Customer Service

Pros:

• "Dee provided great advice on what customisations would look good."
• "Dee went over and beyond; not only with great customer service but also using his experience to help me create my dream outfit."
• "D was a nice guy and was friendly, who helped us design and get the look we wanted."
• "The customer service has been nothing but brilliant."
• "Very happy with the customer service, D was very helpful and honest."
• "Had really good communication with them through the process."
• "The staff were lovely and accommodating with our requests."
• "Amazing service, did not have to look twice when ordering."

Cons:

• "Disgusting service at Origa. My cousins ordered wedding clothes 5 months in advance and did not receive!"
• "Really bad customer service from the owner."
• "Awful customer service. Ordered my wedding dress from here. Charged me £2000 and on the wedding day the zip was so flimsy it broke."
• "Really bad customer service. No call back, no clarification on clothing."
• "Worst experience ever, would give 0 stars if I could."
• "Ordered 2 outfits from here for our sisters wedding... extremely rude, awful customer service."

Delivery and Timeliness

Pros:

• "My dress was ready for collection months before I needed it."
• "It was meant to arrive in April 2024 but I got a call from Dee in November 2023 to say it was ready!"
• "My dress came very early which I’m happy about, enough time for alteration."
• "Delivery was on time if not a week early which was great."
• "Dress arrived 6 weeks early which was an extra bonus just in case it needed fixing."
• "Was due for Aug but came at the beginning of June."
• "Received amazing service from Brother Dee who truly treated me like his little sister and took care of my order from start to finish."
• "I received my order well before the expected date and it was perfect."

Cons:

• "My cousins ordered wedding clothes 5 months in advance and did not receive!"
• "2 days before the wedding we felt that we had to physically go into the store to find out about our order."
• "I ordered my walima lengha from here in February for July... I was very angry as my walima was on the 22nd and my wedding week was starting on the 16th of July."
• "I bought my wedding from here and was promised it would arrive in time and I will be updated. Unfortunately, my dress was late."
• "AVOID THIS PLACE. I ordered my dress in Oct and was told my dress would arrive end of December. It did not arrive."