McDonald's Reviews Summary

Food Quality

Pros:

• "Normaly the food is warm even when i take it home."
• "I really enjoyed having my lunch at McDonalds with my friends. It was delicious."
• "Not everybodys cup of tea, & not a regular for us us, we had a voucher, the food was very good, hot & cooked well."
• "Popped in after work with my nephew seeing as covid restrictions have been relaxed. The food came pipping hot. Not bad."
• "This is the first McDonald's where my order was 100% correct."
• "Nice and clean, friendly staff and the food was good."
• "the chicken was fine."

Cons:

• "What is it with this place milkshakes that don’t include much ice cream but loads of syrup, Stale hard donuts and cold chips."
• "1 of my cheeseburgers in my happy meals was sloped inside the box not even wrapped up in the paper and was just slapped together not evenly put together but all lop sided."
• "the spicy mayo was a small blob at one end."
• "Fries were very dry and even ketchup couldn't save them."
• "One of the McDonalds Chicken Legends was terrible on this occasion, the roll was cold, wet and soggy, the lettuce was limp and old."
• "Apple pie wasn't fresh either, pretty disappointing taste wise."
• "That kitchen guy didn’t cook my food properly. My hashbrowns were white in colour."

Service

Pros:

• "everybody knew what they were doing without getting in each other's way & were very friendly & polite & not showing the pressure they were under."
• "Very kind and helpful stuff in there."
• "Service was fast from mobile ordering to being handed the order."
• "Probably the better mcdonalds of the 4 or 5 in Northampton. Wait time at drive thru is minimal."

Cons:

• "Awful language from staff in front of my 6yr old lad tonight."
• "Waited 20 minutes at the drive through for an order."
• "Rude staff that can't be bothered with doing the job they are paid to do."
• "Staff rude. Service slow."
• "The person was also rude and wasn’t letting me talk just talking on the headset whilst I was talking to him."
• "Nobody seems to never serve on the tills if you pay cash."
• "Absolute worst customer service."

Cleanliness

Pros:

• "It is kept extremely clean and tidy."
• "The restaurant is to its benefit kept in very clean conditions to a high standard."