Address: 39 Melchett Rd, Kings Norton Business Centre, Birmingham B30 3HP, United Kingdom
Phone: +441214333027
Rating: 4.8
based on 106 reviews.
Quality of Product
Pros:
"The actual windows look terrific, fit is excellent and secure."
"The quality of the front door seems very good and looks great."
"Their windows are good quality. Certainly better than my existing windows, and the cheaper end of the market."
"The windows are stylish, of high quality and have a secure locking system, we are very happy with them."
"Their doors and windows are of superior quality."
"Their products are top quality."
"The products are of a very high quality and have a superb finish."
Cons:
"Wrong parts ordered and delivered and fitted although they knew it was wrong."
"Unfortunately, the wrong colour door was delivered and the wrong hinges for the windows were fitted."
"There was also debris in between the panes on two of the panels."
"There was also an issue that the kitemarks were completely randomly placed on all the panels, which meant it looked quite messy."
Customer Service
Pros:
"Customer service is always outstanding."
"Fantastic customer service."
"Customer service is first class."
"After sales service excellent - not many companies will take the time to come out to see if you're happy."
"Great company which it is apparent is very customer focussed."
"After care is superb. I had a problem on a bank holiday Sunday and had this dealt with within the hour."
"I continue to be very very impressed by the standards and levels of service provided by Finesse windows."
Cons:
"Very bad after service and customer support for the products."
"They are really unprofessional!!"
"At no point in any of the calls did I feel like there was any sense of urgency from of the support staff or management."
"There seemed to be NO communication from anyone in any department."
"No one knows what is going on, my husband having to organise time off work to be in to sort their screw ups out."
"The surveyor was DREADFUL. He was rude, unprofessional and was more concerned in pointing out all the structural issues with the house."
"Do not trust this company!"
Installation and Workmanship
Pros:
"Very professional guys came out to do the fitting."
"On both occasions the installation teams took time and effort to make sure the windows were correctly fitted, everything was clean and I was happy prior to them leaving site."
"Cleaned up and very good workmanship."
"The standard of fitting was excellent with great attention to detail."
"The fitters were excellent at tidying up after changing windows and doors."
"The fitting team were very friendly and professional and cleaned up well after the fitting."
"Workmanship was super professional and we are so impressed with the quality of our new door."
Cons:
"The fitter chopped off the frame on site because he was confused by left and right ones."
"They kept on delaying your project and ruined your plan for the rest work."
"Time to complete. 105 days!"
"As it was quite a big job and we ran into a few issues, it did end up running a couple of days over the timeline that was anticipated."
"It was a mammoth journey to install 2 doors and 4 windows. I moved house quicker than finesse could sort out a relatively simple order."
"Also their install teams cannot clean up after themselves. I have spent hours clearing up rubble, dust and cleaning doors/windows after they said they would do that."
"Damage to fresh plaster on the inside."
Value for Money
Pros:
"The price was great and we were extremely happy."
"You get what you pay for and I was happy with the price."
"They quoted great price and discount."
"Although a bit more expensive than other quotes, the product is obviously superior and worth the extra cash."
"Great local service and they might not be the cheapest but it's completely worth it to know that the work will be really good quality and hassle free."
"Competitive pricing, attention to detail, great quality windows and doors."
"The pricing was competitive, the quality of the windows in my view is excellent."
Cons:
"I know they appear more expensive than other companies, but you do get the best with Finesse."
"For what we paid (and it wasn't a small amount) I don't think we got the service we deserved nor paid for."
"Are they better than equivalently priced windows? Probably not."
"So why not 5* review? Lead times, and post deposit care."
"However, it pays to shop around, in hindsight that is what I should have done, since at 16 weeks that is twice that of their equivalent competitors."
"My first order was quoted at 16 weeks... 12 months later and my 2nd order. Finesse are still quoting 16+ lead times."