Finesse Windows Reviews Summary

Category: Double glazing installer

Address: 39 Melchett Rd, Kings Norton Business Centre, Birmingham B30 3HP, United Kingdom

Phone: +441214333027

Rating: 4.8
based on 106 reviews.

Quality of Product

Pros:

  • "The actual windows look terrific, fit is excellent and secure."
  • "The quality of the front door seems very good and looks great."
  • "Their windows are good quality. Certainly better than my existing windows, and the cheaper end of the market."
  • "The windows are stylish, of high quality and have a secure locking system, we are very happy with them."
  • "Their doors and windows are of superior quality."
  • "Their products are top quality."
  • "The products are of a very high quality and have a superb finish."

Cons:

  • "Wrong parts ordered and delivered and fitted although they knew it was wrong."
  • "Unfortunately, the wrong colour door was delivered and the wrong hinges for the windows were fitted."
  • "There was also debris in between the panes on two of the panels."
  • "There was also an issue that the kitemarks were completely randomly placed on all the panels, which meant it looked quite messy."

Customer Service

Pros:

  • "Customer service is always outstanding."
  • "Fantastic customer service."
  • "Customer service is first class."
  • "After sales service excellent - not many companies will take the time to come out to see if you're happy."
  • "Great company which it is apparent is very customer focussed."
  • "After care is superb. I had a problem on a bank holiday Sunday and had this dealt with within the hour."
  • "I continue to be very very impressed by the standards and levels of service provided by Finesse windows."

Cons:

  • "Very bad after service and customer support for the products."
  • "They are really unprofessional!!"
  • "At no point in any of the calls did I feel like there was any sense of urgency from of the support staff or management."
  • "There seemed to be NO communication from anyone in any department."
  • "No one knows what is going on, my husband having to organise time off work to be in to sort their screw ups out."
  • "The surveyor was DREADFUL. He was rude, unprofessional and was more concerned in pointing out all the structural issues with the house."
  • "Do not trust this company!"

Installation and Workmanship

Pros:

  • "Very professional guys came out to do the fitting."
  • "On both occasions the installation teams took time and effort to make sure the windows were correctly fitted, everything was clean and I was happy prior to them leaving site."
  • "Cleaned up and very good workmanship."
  • "The standard of fitting was excellent with great attention to detail."
  • "The fitters were excellent at tidying up after changing windows and doors."
  • "The fitting team were very friendly and professional and cleaned up well after the fitting."
  • "Workmanship was super professional and we are so impressed with the quality of our new door."

Cons:

  • "The fitter chopped off the frame on site because he was confused by left and right ones."
  • "They kept on delaying your project and ruined your plan for the rest work."
  • "Time to complete. 105 days!"
  • "As it was quite a big job and we ran into a few issues, it did end up running a couple of days over the timeline that was anticipated."
  • "It was a mammoth journey to install 2 doors and 4 windows. I moved house quicker than finesse could sort out a relatively simple order."
  • "Also their install teams cannot clean up after themselves. I have spent hours clearing up rubble, dust and cleaning doors/windows after they said they would do that."
  • "Damage to fresh plaster on the inside."

Value for Money

Pros:

  • "The price was great and we were extremely happy."
  • "You get what you pay for and I was happy with the price."
  • "They quoted great price and discount."
  • "Although a bit more expensive than other quotes, the product is obviously superior and worth the extra cash."
  • "Great local service and they might not be the cheapest but it's completely worth it to know that the work will be really good quality and hassle free."
  • "Competitive pricing, attention to detail, great quality windows and doors."
  • "The pricing was competitive, the quality of the windows in my view is excellent."

Cons:

  • "I know they appear more expensive than other companies, but you do get the best with Finesse."
  • "For what we paid (and it wasn't a small amount) I don't think we got the service we deserved nor paid for."
  • "Are they better than equivalently priced windows? Probably not."
  • "So why not 5* review? Lead times, and post deposit care."
  • "However, it pays to shop around, in hindsight that is what I should have done, since at 16 weeks that is twice that of their equivalent competitors."
  • "My first order was quoted at 16 weeks... 12 months later and my 2nd order. Finesse are still quoting 16+ lead times."
  • "Finesse are still quoting 16+ lead times."

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