Brackenwood Windows Ltd Reviews Summary

Customer Service

Pros:

• "Rob, Natalie, Colin and all on reception for a brilliant service from start to finish."
• "Everyone involved from quotation, survey through to installation has been professional and a pleasure to deal with."
• "The customer service was second to none and nothing was too much trouble for our fitter Vasilis, who was friendly and professional."
• "Brilliant communication and customer after care."
• "Your customer service and communication is outstanding."
• "The communication with Brackwood was superb throughout, with regular updates."
• "Very happy with the efficient, polite and friendly first class service received from everyone concerned."

Cons:

• "When I contacted them, a member of staff screamed and shouted at me on the phone before hanging up on me."
• "Who thinks that is acceptable customer service? I note they’re somewhat shamefully justifying their appalling service with Covid."
• "It seems if you have any issues once your product is bought and fitted they do not want to know and are completely unapproachable."
• "The manager was very rude to me when I pointed out the faults and mocked my lack of intelligence in my own home."
• "I would avoid Brackenwood, the satisfied customer reviews don’t appear to have needed the 'service' department which is absolutely awful."

Installation Quality

Pros:

• "Chris and Graham did a superb job installing my windows."
• "The fitting team were fabulous - kind, courteous, engaging and communicative."
• "The installers Vasilis and Ben did a wonderful job."
• "The amazingly quick and excellent installation is second to none!"
• "The two gentleman who carried out the work were extremely professional and top class tradesmen."
• "Installers, Vasilis and Ben, were on time, friendly and did a great job."
• "The quality of the work carried out by this team is exceptional."

Cons:

• "Unfortunately the original bay window at the front had not been fitted correctly when first installed and we could have lost the front of the house if the window had just been pulled out."
• "However, when the surveyor arrived we were informed that the doors we had chosen could not have glass in them."
• "Here we are 6 months after the initial installation with radio silence from Brackenwood and no clue as to when the issues will be resolved."
• "The windows are very poor. They have a lot of faults including deep scratches, badly fitted beading and burs left on the corner welds."

Product Quality

Pros:

• "Windows and doors looks and quality seems very good."
• "Highly delighted with my new windows which replaced ancient sash windows."
• "Cannot fault the quality of the windows and the finish was fantastic."
• "The windows are A rated and I can't wait for my heating bills to dramatically reduce!"
• "The windows themselves were very solid, much better than some of the windows we saw from competitors."
• "The doors are high quality and attractive and the installation team were great."
• "A product of quality materials and good workmanship."

Cons:

• "One small criticism is that the dark brown window frames now look odd up against the new white windows on the outside."
• "The windows are very poor. They have a lot of faults including deep scratches, badly fitted beading and burs left on the corner welds."