Pizza Express Reviews Summary

Service

Pros:

• "Gregg made us feel comfortable and relaxed and Gosia served with a smile and was extremely helpful."
• "The waiters/waitresses were extremely friendly and the food came out very quickly."
• "We had excellent table service, and the whole meal was enjoyable."
• "Served by Jordan, such a lovely, friendly waitress. Nothing was too much trouble."
• "Fantastic meal at Pizza Express. We were really happy to be served by Annie who is always friendly, efficient, and so helpful."
• "Had a great experience thanks to the lovely waitresses - very friendly and welcoming, made us feel comfortable and answered any enquiries we had."
• "Really great food, lovely customer service, especially from our waiter Adam."

Cons:

• "WE WAITED 40 MINS for our food."
• "Waitress was absolutely miserable, had no time for us when we asked questions."
• "Awful service the waitress was very snotty, poor quality of food."
• "Very poor service, yet another eatery being run by young people without a clue how to run such a place."
• "Incredibly rude customer service. Especially waitress Maria."
• "Waitress was very rude and very slow."
• "Utterly useless and incompetent, unpleasant stuck up staff who give out incorrect information and then look down at you as if you're beneath the serving staff that they are."

Food Quality

Pros:

• "Food was good and tasty."
• "The food was lovely and our waitress was very friendly."
• "Excellent pizzas, one light & small & one large thin & crispy 'four seasons' (Not on menu -ASK)."
• "Absolutely lovely staff they are so friendly and the chefs make the best food."
• "The food was really good too, I'd highly recommend."
• "Amazing pizza. And they give you a box if you can't finish it."
• "The food was good as always, with a nice selection of new dishes on the menu."

Cons:

• "Not worth the money by any standard."
• "Quite expensive for the portions served."
• "Poor quality of food."
• "Hot food was cold and had to be sent back to warm up."
• "Even when it arrived, our food was sub-par at best and half of the mains were cold, especially in the case of the children's pizzas."
• "Once re ordered the pizza took ages and was tasteless while the other dish ordered came completely burnt and also tasteless-no money off the bill at the end either."
• "We also ordered 3 pizzas... They were underdone with a soggy bottom."

Atmosphere & Comfort

Pros:

• "Fantastic atmosphere."
• "As a wheelchair user the restaurant was really accommodating making sure I was at a table that I felt suited my needs."
• "Great location and super today restaurant."
• "The restaurant is nice inside comfy seating and as with all Pizza Express you can see your pizza being made."
• "Lighting and decor was good."
• "Looks beautiful after the refurb! The food was delicious as always and friendly, happy staff always make for a great experience."
• "Food is good and the one in Braintree Freeport is bright and welcoming. Nice meal and good service."

Cons:

• "It was not very comfortable eating as it was very cold so my daughter put her coat back on."
• "Ate outside, no heating and little cover so wrap up warm."
• "Unfortunately seats were quite sticky and could do with a real wash."
• "Felt unwelcome and sensed a somewhat awkward atmosphere from the staff."
• "Worst of all, as someone with two brothers under the age of eight, it was particularly challenging to keep the young boys preoccupied without any colouring pencils for them to use on the menu/activity sheet."
• "Overall a fairly rubbish mundane experience."
• "This restaurant visit was by far my most disappointing dining experience."

Pricing

Pros:

• "Very reasonably priced."
• "Good grub, reasonable value."
• "Maybe a little more expensive but worth it."
• "The food was great, ordered two pizzas between us, perfectly cooked, tasted delicious!"

Cons:

• "Quite expensive for the portions served."
• "It's not the cheapest place but the quality doesn't live up to the price."
• "£7 for a large beer which is disgusting."
• "£15 for average pizza, my wife's came out like a ring pizza with centre missing."
• "Personally, feel it is far more expensive for what it is."
• "£24 for a house Red ....Wow!"
• "Salad was adequate.. but the bill was huge."

Management & Staff Training

Pros:

• "Little bit slow but amazing service and the manager on shift (tall/bigish guy) was amazing."
• "Staff very happy and polite, big smiley faces all around."
• "Staff were welcoming and friendly."

Cons:

• "Restaurant had hardly anyone seated, yet we waited over 20 mins to have order taken and then nearly 40 minutes for our food."
• "Shocking restaurant was half empty but people were cranes in the lobby for 20 mins waiting to get in with no staff acknowledgement."
• "They had a lot of trainee servers who didn’t know what they were doing and no one managing them."
• "After nearly 40 minutes of waiting, I had to contact the restaurant by phone to inform them that our order hadn't been taken."
• "It then took 10 minutes of trying to get someone's attention once we'd finished so we could pay the bill."
• "Do not attend this restaurant if you have any allergies!!"
• "Horrendous just rang to order one hour before closing time and the manager tells me no? 2 pizzas we've closed ovens down? Why have opening hours at all?"