Pizza Hut Reviews Summary

Customer Service

Pros:

• "The staff are well trained, polite and helpful."
• "A great standard of customer service to be commended."
• "Staff were all polite and helpful."
• "Service was great, very efficient."
• "Such a nice atmosphere, staff are always friendly and on hand if you need anything."
• "I was absolutely blown away by the service."
• "The lovely waitress was polite. Our food came out promptly. Was lovely and hot."

Cons:

• "The experience from start to finish was not even worthy of one star."
• "Appalling pizza hut even the 'manager' was useless."
• "Very long waiting time for anything."
• "Deserts came very late and in batches after having to ask for the missing ones repeatedly."
• "Staff member was quite rude and abrupt."
• "One staff member on for the entire out front restaurant area, every unused table filthy."
• "The people serving us didn't even have the courtesy to apologise for the delays."

Food Quality

Pros:

• "mine was a wonderful pizza cooked to perfection."
• "When sitting & eating inside of the restaurant the pizza is spot on!"
• "Good meat pizza selection."
• "Pizzas always come out quick and are delicious!"
• "The pizzas were great especially the flat bread pizza."
• "The salad bar was great and the pizza was absolutely delicious."
• "Food great taste, portions very filling."

Cons:

• "Pizza was meh and wasn’t replaced when empty."
• "The pizza was not much better. Over done. Slightly dry not much tastier."
• "Once food was brought out it was overcooked, hotdog bites had no flavour and were dry, the children's cheese pizza was dry and tasteless."
• "Very poor service. Used to love this place but 1hours wait for food."
• "Then we watched my pizza get dry on the counter for about 10 or 15 mins."
• "Although staff is very friendly, the place is dirty, plates were covered with a film of dirt, some lady also found hair in her food."
• "Unfortunately 3 of the pizzas in our party of 6 were burnt."

Restaurant Atmosphere

Pros:

• "Went to Pizza Hut for the first time in years and years and was a complete nostalgia trip."
• "This is a cashless shop and food can be ordered through scanning code."
• "Bustling and lively, this Pizza Hut sits next to a retail park so catches a large crowd of families."
• "It wasn't overly busy and the atmosphere was pleasant."
• "The ambience and buffet is excellent for the price."
• "Completely hassle free dinner, exactly like I remembered from as a kid."
• "I came here last Saturday night with my partner and two daughters and we had a lovely time."

Cons:

• "Way too many people in such a small restaurant. Very loud and not a nice lunch time to spend with our 2 and 5 year old."
• "To top it all off, they have kept their drinks dispenser next to the trash can which raises safety concerns."
• "Like that nursery scene in Toy Story 3, the buffet was absolute chaos. Manic children, bright lights, and complete pandemonium at the ice cream machine."
• "I'm still in shock that 2 pizzas (sharing but still not a great size) and 4 Pepsi could come to over £75."
• "The whole vibe was very dreary despite the dizzying decor."
• "Service was appalling. We waited 25 minutes before anyone took our order."
• "Don't bother!!! shocking service, turned away from an empty restaurant."