Pizza Hut Restaurants Reviews Summary

Service

Pros:

• "Lovely service. Food exactly how you expect it to be."
• "You simply order what you want by ordering it on the app on your phone and it'll turn up at your table piping hot."
• "Excellent service by James. Regularly asking if we needed anything."
• "Our server Nabil was extremely helpful and polite and he made our dinner date a pleasurable experience."
• "The ease of ordering through the app, and the exceptional staff, they were all really good and attentive."
• "We are always served by one member of staff by the name of YoussefO he is the best staff we have come across with a lot of respect and manners."
• "Friendly staff, quick service, reasonable price, offers good service."

Cons:

• "Won't be returning here again!"
• "Poor customer service by an Indian woman who claims to be the manager. Disgusting attitude. Never again."
• "Absolutely horrible service, manager was non cooperative and asked me to leave the store straight away."
• "Staff are not helpful at all few grumpy faces with lack of smiley faces."
• "Pathetic staff attitude especially the manager spoiled the whole party, He didn’t cooperate at all, both corners had enough space but didn’t allow all of us to sit together."
• "Staff couldn't be bothered, clearly hated their jobs."
• "Would give zero stars if I could. Staff dismissive and inattentive, left waiting at the door whilst they walked passed us ignoring us completely."

Cleanliness

Pros:

• "I visited pizza Hut after 10 years or so. I was pleasantly surprised. Lovely clean place."
• "Lots of free parking. Clean area."
• "Place was extremely clean. Hats off to them."
• "The cutlery and restaurant environment was very clean."
• "The restaurant was very clean and great space."

Cons:

• "Could be a little cleaner in my opinion as we saw a little food/rubbish on the floor around the restaurant."
• "the restaurant was a mess salad bar was filthy on top and all around the floor service was also poor we were not in formed that we had to help ourselves to glasses at the refillable drinks station so waited 20mins then same problem with the children's refillable ice cream which was also a mess with ice cream all over the counter and toppings and sauce to then no teaspoons to eat it with overall a bad experience x."
• "Also the cups are dirty water marks galore!"
• "Will never eat in this restaurant again tables and cutlery where dirty no one cleanes up after the previous customers toilets have feces up the walls all in all hygene is very bad also service is bad."
• "We went during half term so this may be linked to the experience we had but our seating area was dirty, the floor and table were sticky which was such a put off."
• "Table was covered by a sticky dirty substance, they had not even bothered to wipe it clean before seating us."
• "When I entered the disabled toilet, I noticed there was urine all over the floor and had wet toilet paper everywhere. Very poor condition."

Food Quality

Pros:

• "The pizza however was good."
• "The pizzas were good and the kids loved the food."
• "The food was delicious too!"
• "The food was good as always."
• "Food is always piping hot and delicious."
• "Food quality is great as well."
• "The food was amazing though."

Cons:

• "Food was sitting on the hot plate dying to be taken out for about 15 mins."
• "went in here with friends and there kids. food was ok but not the best I've had from pizza hut restaurant. and little overpriced."
• "1 star for the very good service provided by Ali, however the food is mass produced and tasteless....forgot the extremely overpriced pizzas (dough is well too light, stuff isnt cooked properly)....suppose ppl (kids really) love the atmosphere....salad bar was near death with unhealthy pasta and boring lettuce, cucumber etc....pls try healthier options....to end the misery, the final bill for 2 indiv pizzas, 2 drinks, 2 sides (chips and jalapeno) with drinks was a staggering £40! wow could hv had decent food for that including wine (not a pepsi). Last time at PH for me..."
• "The food was terrible especially by Pizza Hut standards."
• "The BBQ wings were red/black inside which shows frozen and reheated."
• "The pizza was not great, no sauce on the pizza, dirty cups came to my table and the atmosphere was not nice."
• "The first pizza was cold like it had been frozen then microwaved."

Management

Pros:

• "An amazing place, really. I go there almost all the time for my birthdays and the staff made it even better."
• "I had a lovely evening with my family but it was made extra special by JAMES."
• "He always makes me and my family and friends feel welcome and he is very helpful in terms of customer service he goes above and beyond."

Cons:

• "Their manager isn't serious."
• "Manager was unaccommodating, as we were a large group, we were not seated together."
• "The place seems to be run by a bunch of children."
• "In need of a fun, motivational manager that works on the restaurant floor too."
• "It seems the manager of this particular branch don't care!"
• "The manager could lighten up I watched her be rude to other customers."
• "Attitude of management not very good."

Value for Money

Pros:

• "Good place, really enjoyed there went out with my two daughters and niece with their hubbies and children this place is for all young, old, children we had great time there, it's so economical, easy on your pocket excellent service and place."
• "Had a lot of food there for a great price."
• "The lunch menu very cheap, pizza and salads were quite tasty."

Cons:

• "All in all its not worth the money."
• "Getting really expensive for what it is. Pizza is really thin, cheesy bites getting smaller. £25 just for that!"
• "It was good but I just ordered a salad bowl and a drink and it came up to £15 and I found it quite expensive for Pizza Hut."
• "Made for a very expensive meal when it really shouldn't have been."
• "Overpriced and the free nachos and coleslaw are not very nice."