Address: Hospital Way, Palacefields, Hallwood, Runcorn, WA7 2HQ, United Kingdom
Phone: +441928718672
Rating: 2.8
based on 188 reviews.
Service
Pros:
"I couldn't fault my visit. Nice helpful staff, and they didn't get my special order wrong."
"I just wanted to say thank you to Naomi and Leah for always working so hard to get all the deliveries and instore orders made as fast as possible and keeping calm as they work their socks off."
"Whenever I go to Runcorn KFC the staff are always friendly and cheery."
"Staff were fast and efficient, food was good."
"The staff, however, were polite and helpful."
"Recently revisited Runcorn KFC as we've been out of the area for a few years and we were happy at how much it has improved. Very friendly staff, hot fresh food through the drive thru and the order was completely right, great stuff!!"
"Previously 1 star because of above. Went today 29/05/23 for drive through and very pleasantly surprised, Staff very cheerful and service very fast."
Cons:
"Has a local reputation as a comically inept restaurant and pretty much deserves it - the staff do their best with what they've got but the management is awful."
"Absolute disgrace queued for 35 mins to be told no chicken and they would close in 10 mins, queue was still to the end of the car park."
"Dirty, half of staff sitting and laughing and only one person serving."
"Never had so many problems with an order, the staff need some lessons in manners."
"Staff are miserable, no customer service skills."
"Worst KFC ever. Staff turning up at 10:58 when the shop opens at 11, shop didn’t open the doors until 11:14."
"Every time we went there employees are rude, something is missing or the waiting time is just ridiculous."
Food Quality
Pros:
"The food, especially the 'real potato' chips was really tasty & hot with not long to wait & the service with a smile."
"Food quality was ok but not the best KFC I’ve had."
"Where it lacks on the service, the food makes up for it. Some may disagree but I've never gone there and never had a bad meal."
"Goldie had popcorn chicken and was said good."
"The Food is always nicely done every time I have used the Drive-Thru or ordered via Ubereats, never too greasy, sometimes at the right time of day they give additional extras too."
Cons:
"Bought a party bucket for dinner and were served it in under a minute. Not surprised all food was stale and cold."
"The place was filthy! The floor was so greasy my feet were slipping as I walked."
"Its disgusting how much these prices have gone up. A trilogy box was £6.99 now £10.49."
"This place is so unpredictable for the quality and actual order accuracy, out of 4 order I have had 3 really bad experience's, dishwater gravy is the worst, tepid chicken is common, the fry's are like cardboard."
"FOOD QUALITY WAS HORRIFIC. Mighty bucket for one. Greasy, Cold and far too dark."
"Can't even get a standard menu meal right, boneless chicken ordered... a mix of boned and boneless in bucket."
"The fries were cold and my drink was poured would of a Pepsi bottle and didn't have any ice."
Order Accuracy
Pros:
"Once in a while I get lucky and my meal actually comes out as it should."
"Ordered food for my family, easy order to manage."
"Chicken wonderful staff very helpful and friendly except for one"
Cons:
"And after spending 20 odd quid, they charged me for my dips."
"Ordered through Uber eats tonight and of the 3 meals ordered none of them were right."
"The KFC Runcorn manager has just Stoke £21 of my money.... Took the order, said there was no chicken left (fourth time this Has happened) and then refused to refund."
"Seriously where do they get there employees from?? How can you miss things off orders?"
"Get it home (10 min drive max) and everything was cold, even the chicken pieces which is what we had to wait for, so expected it to be hot!"
"Just tried to order on the drive-through, we waited 5 solid minutes, and no one took the order."
"If I could give no stars I would. Absolutely diabolical. Immature, Incompetent, no marks with no customer service skills at all."
Value for Money
Pros:
"I really like this place."
"Even though iv only rated a 3 star. KFC is still one of the best places to get take out in Runcorn."
"Plenty of parking though."
"Probably not the worst KFC ever there must be worse somewhere but for speed of service its right down there."
Cons:
"Eat your food and run! 60 min time allowance on the carpark."
"Yet again a disappointment! Waited ages other customers got their food before me even though they ordered after! Seemed to be running out of everything."
"Our family orders the same meal every time, a Party Bucket - paying £26.00. To get home and have the 14 pieces of chicken be exclusively drum sticks, chips soggier than a dish cloth and strippers and wings stone cold."
"Ordered through Just Eat to arrive at a specific time, food arrived and it was stone cold!"
"Closes at 10pm it say. 03.08.21 at 9.36pm turn up in the car. Bins in front of the drive through. Lights off and door locked to get into the KFC."