Mayow Veterinary Surgery Reviews Summary

Staff and Service Quality

Pros:

• "The staff, are kind and helpful, and treat my dog Stanley very nicely."
• "A special thanks to Adrian, who made Cally's visit stress free."
• "Vets are expert at handling our bitey rescue cat and treating his mystery wounds."
• "Excellent service. Highly recommended."
• "Best Vets i’ve ever been to! They’re very welcoming, reassuring and extremely professional."
• "All staff are kind, extremely helpful and professional and ready to fit you in at short notice, if necessary."
• "They are true animal lovers."

Cons:

• "If you have questions, you have to ask them with the vet running away from you."
• "Terribly disappointed after being with them for so long......won't be going back."
• "service really on the decline. several incidents now that has led me to take my cats out of this surgery."
• "Terrible vet."
• "Terrible service from the reception team and response is always that they are understaffed."
• "I was not happy as everythink is not sorted out for us to come back to vets all running wrong have to wait outside to see vet just waiting then see u outside in rain very late ouer hour to get to see vet then he does not see what is wrong all in rush pay money they took blood from my greyhound still waiting for resuits had phone call from vet nurse today said vet will call me about results still know call i really am not happy how i and my pet was treated but they still took my money and no real treatment at all."
• "I have been a customer of this practice for about a month and the customer service has been terrible."

Facility and Accessibility

Pros:

• "Lovely veterinary practice very helpful as our dog just collapsed due to cancer they said just come straight in and we're so helpful."
• "Really great veterinary practice. They are open over the weekend which is very handy, and we're always seen quickly and are given lots of helpful advice by the vets and nurses."
• "Very professionally run, high standard of expertise, very satisfied."
• "A very caring, friendly practice. Looked after me and my fears and worries as much as my cat."
• "Mayow Vets have always welcomed us with a smile and put my dog Marlene at ease through every appointment."
• "Very well organised re social distancing."
• "Mayow Veterinary Surgery is an excellent practice in Sydenham run by caring and highly competent staff."

Cons:

• "have to wait outside to see vet just waiting then see u outside in rain very late ouer hour to get to see vet."
• "Inside their room practices always looks to remain unclean."
• "You can usually be waiting almost 20-25mins past your original appointment."
• "Appointment times are rarely adhered to."
• "A lot of waiting around which is quite unpleasant in the cold, especially for the animals."
• "also haven't open there surgery long wait outside in the street not functioning normally."
• "during covid when waiting outside two nurses busy chatting ignored the door bell for half an hour."

Cost and Value

Pros:

• "Prices for their monthly plan seem more reasonable than others in the area too."
• "Operation went well, was reasonably priced."
• "The prices are very reasonable compared to over vets in the area and everyone at the vets are super friendly and helpful."
• "Excellent surgery -friendly staff always prompt and professional care -I have used them for 10 years and rate them very highly."