Young Veterinary Partnership Ealing Reviews Summary

Customer Service

Pros:

• "It was my first experience with the vet here in the UK. Easy to register and book, very helpful customer support by the reception."
• "The staff were accommodating, helpful and friendly."
• "Very good reception phone or in person."
• "Very happy form the service provided. Very Friendly reception staff, professional and helpful veterinary surgeons."
• "Sarah ( front desk receptionist/ nurse) was so professional and really helpful."
• "Always nice and helpful."
• "All the staff are really lovely and welcoming and Mr Young and the team have been brilliant with my yorkie."

Cons:

• "They will rush to top-up your bill with anything possible even if is not necessary. Real gold diggers. Stay away!"
• "Very rude receptionist, had the displeasure of speaking with her twice now and both times it seem's she doesn't understand how to provide a good service or speak to people."
• "Doesn’t even answer the phone. Plays an obnoxious crude voicemail over and over again and then just hangs up on you."
• "The front of house staff are rude and unhelpful at best."
• "It seems the reception staff (Laura & Sandra) at the Ealing branch require further training on the clinic’s policies."
• "Their attitude towards me was nothing short of rude, and their lack of empathy was quite evident."
• "This is the worst vet, receptionist is always rude."

Veterinary Care

Pros:

• "Any time we have had reason to visit Young Veterinary Practise we have found them always to be compassionate, clear and kind."
• "The vets are lovely and were very helpful and friendly towards me during my time there."
• "The vet was great and treated our bunnies beautifully."
• "Extremely friendly and caring vets."
• "This vet saved my German Shepherd's life when my other vet had given up on him."
• "The most fantastic vet I've ever come across. His knowledge is impeccable."
• "The vet in charge was exceptionally gentle and empathetic."

Cons:

• "I would avoid this soul-less chained 'vet'."
• "Worse vet ever, miss adviced, very rude, heartless and expensive, they did everything to make me sign my dog over as they quoted me £2500 for a broken leg."
• "It's clear that they are incompetent, and they may have probably resulted in my dog's death."
• "The main vet seeing him was often quite confused and kept changing her mind re what treatment should be administered."
• "Please avoid at all costs. It's just a money business without heart and soul for their main customers - the animals."
• "This vet did not know what was wrong with my dog."
• "They decided to recruit young inexperienced vets to use our family members as experience at our cost."

Practice Management

Pros:

• "All social distancing and H&S measures in place."
• "Surprise is that their prices are lower, especially given their ethical approach to the vet care business."
• "Also, not to forget, very good prices!"
• "Dog was well looked after by the very friendly staff. Very clean practice."
• "Very highly recommended!"
• "So happy to have them near by."
• "The whole team are warm and approachable."

Cons:

• "We were told on a Friday afternoon that there is no way your dog would be seen until Monday, unacceptable in our opinion."
• "How can you charge 90GBP for a medicine which is sold for 20gbp online? Shame on you!"
• "I am very sorry to say that but I do not recommend visits with sick pets here."
• "By far the worst vet in the area based on my personal experience."
• "ABSOLUTE DISGRACE, LICENSE SHOULD BE TAKEN AWAY!!!"
• "The exorbitant charges for the services provided were beyond reasonable."
• "Disappointed with COVID19 changes. Making our cat, who hates going in his basket, sit outside with all the noise and disruption from the street was extremely stressful and unnecessary."

Accessibility and Convenience

Pros:

• "I am super grateful for the quick appointment I was given."
• "Quick to get an appointment."
• "I take my cat here, staff are very friendly. Wheelchair accessible."
• "Squeezed me in for a doggy passport despite my missing my appointment."
• "Fantastic vet practice. Mr Young has looked after four cats and three dogs during the 25 plus years we've lived here and they couldn't have had better care."
• "My dog has always been vet phobic but walks into Youngs wagging her tail which was a first."
• "They really took care of me & my pet especially Clara took her time and prepared everything."