Medivet 24 Hour Richmond Reviews Summary

Professionalism and Staff Attitude

Pros:

• "The vets we have dealt with have been a pleasure to speak with."
• "They are very professional, empathetic, responsive and understand the stress masters go though when a pet is ill."
• "Everyone looks neat and professional."
• "The nurses were very knowledgeable and kind, and didn't overstep their knowledge."
• "Thank You So Much To The Vet And The Team You Honestly Was Amazing."
• "They kept me up to date on all the stages of his treatment and organised a time for me to visit whilst he was in their care."
• "Absolutely brilliant from reception to doctors! I brought my guinea struggling to breath, doctor Dominica & Doctor Bruno was so caring and professional!"

Cons:

• "PLEASE do not take your beloved pets here. Bunch of sadists."
• "Not telling me the outcome of when I returned a missing dog or injured fox because they were ‘busy’."
• "Avoid at all costs."
• "Was it worth it to just leave a living being die for your laziness?"
• "Clearly very cynical, soulless people who have lost any passion for animals that motivated them to get the job in the first place."
• "Awful service. Nobody is there to open the door... the vet didn’t even touch or look at my dog."
• "One member of staff is incredibly rude on the phone and in person she was even worse."

Quality of Medical Care

Pros:

• "Our Dog (Max) was in severe pain and throughout his visits everyone at Medivet was extremely attentive with him."
• "A good vet, sometimes they don't charge for after surgery checks."
• "Had to take my dog in at 2.30am after a seizure. They were great on the phone an amazing in person."
• "Our mini pomeranian had an emergency GA and wound closure on a saturday."
• "MediVet in Richmond recently cared for my Cavalier, who ingested chocolate while we were away on holiday."
• "We had to take our kitten in as she had injured her leg and after a diagnosis the vet said it was soft tissue damage which although is bad but relieved it wasn't anything more serious."
• "Having taking Porter our cat after having a cut and a swollen paw, he was seen by Doctor Louis, who was incredibly compassionate, patience and warm towards Porter."

Cons:

• "She didn't seem to know what she was doing or talking about, completely lacking in professional knowledge or empathy."
• "I DO NOT RECOMMEND MEDIVET AT ALL. My dog suddenly became very ill - she was extremely lethargic, had a sudden loss of appetite, had difficulty breathing, and her stomach was extremely distended."
• "They also never gave my insurance company an invoice for treatment for my other cat a couple of years ago so I never got to reclaim the money."
• "The female doctor was clueless, I understood our dog's condition better than any professional knowledge."
• "Even after conducting 5 ultrasounds, they could not tell us what caused the fluid build-up."
• "Called them in a crisis to register and have a look at my dog - spoke to an incredibly rude and somewhat clueless woman who was completely lacking in empathy."
• "Although the whole experience was incredibly distressing to me and my family, we couldn't fault the vet who carried out this last procedure."

Facility and Accessibility

Pros:

• "Also the place is really clean and tidy always and doesn't smell!"
• "Waiting area w huge windows and natural light, friendly staff, no delays."
• "For once I could park as no cars/vans were blocking the entrance. Tara was seen immediately and her timidity was understood so she wasn't too stressed."
• "Such friendly and caring staff, very understanding and always take such good care of my kittens Ninja and Felfel."
• "As an emergency, my dog was seen very quickly (I called at 9.30 am and got an appointment for 12 noon) even though this was not my regular vet."
• "The staff at Medivet Richmond provided excellent emergency care to my cat."
• "Fantastic service, staff are always friendly and helpful."

Cons:

• "I kept calling medivet and they didn’t care."
• "To me it feels like they don’t love or care for about animals. To them it’s just a job, one that they don’t seem to be passionate about."
• "After 5 months I received a letter from debt collectors and they were calling me every day 5 times a day to pay them the bill over the phone."
• "Completely sociopathic on several occasions."
• "An absolutely hellish location on the corner of a busy junction, with a sliver of car parking."
• "The receptionists were not polite."
• "My puppy of 7 months had eaten something that was poisonous, became very ill and consequently had to be put on an IV drip for 2 days."