The London Cat Clinic Reviews Summary

Specialization in Cat Care

Pros:

• "A very professional vet specialized in cats."
• "They understand cats, and they respect cats."
• "My cats are always so well taken care of by all the doctors and nurses at The London Cat Clinic!"
• "Having been very gratefully referred to this clinic by my vet for my cat."
• "I have been taking my boy Booey to the clinic since 2020, I have to say being a cat only clinic really helps to calm Booey."
• "Our cat Jasmine has had some bad experiences at vets, and gets very anxious when she has to go."
• "The calm environment inside (no dogs!)"
• "This is a cat only clinic and is thoughtfully designed for their comfort."

Cons:

• "Purely cosmetic, the London Cat Clinic do not specialise in cats."

Quality of Veterinary Care

Pros:

• "I’ve never met a team who care more about their patients."
• "Fantastic care! The ophthalmologist, Ursula Dietrich and her team were wonderful."
• "Very clean - Dr Esther was fantastic with my cat Kevin, doing a very thorough check up."
• "I am extremely impressed with the London Cat Clinic, what a wonderful place!"
• "The vets are knowledgable, detailed and really go into depth on examinations and treatments."
• "Dr Jeremy managed to get to the bottom of the complicated symptoms."
• "Dr Jeremy is thorough, caring, personable and extremely knowledgeable about cats."
• "The London cat clinic is the best vet in London for any cat."

Cons:

• "They are always very understanding and they try to make the experience as little distressful as possible for our furry baby."
• "What they provide, is basic to poor veterinary care for younger animals."
• "My cat had lost considerable weight and was vomiting with chronic diarrhoea."
• "I went to the clinic as it was close to my home and i felt it would be less of an ordeal for my very nervous cat."

Customer Service and Communication

Pros:

• "They put my blind cat and me at ease."
• "The communication was transparent and we received valuable advice."
• "Dr. Spiro is definitely a cat charmer as Luna felt at ease."
• "We walked in yesterday lovely Rosie was well attentive and helped me out."
• "They managed to accept my furbaby during the lockdown following strict social distancing."
• "The level of care and attention they demonstrated has been second to none."
• "The atmosphere is calm, my elderly cat Sid was not stressed at all by his visits."
• "They talked us through every step and checked in with us regularly."

Cons:

• "The service is pricey but worth every penny!"
• "I have recently moved to west London which is pretty much the opposite end of town."
• "Terrible customer service! I’ve just called for advice and to register as I just found a tummy tumour on my cat."
• "Customer service not from nurses/vets is not great."
• "I was then informed that they could not help me. No valid explanation was given by the receptionist."
• "This entire situation could have been avoided if The London Cat Clinic's registration process was more robust."
• "The clinic does not send any automatic or human acknowledgements following the submission of a pet registration form."
• "The clinic described my email's tone as '[unaligned] with [their] practice culture.'"

Facilities and Environment

Pros:

• "The place is very clean and the staff is absolutely amazing."
• "Ample parking outside (you can pay via an app)"
• "The reception buzzes you in so it is secure and gives me peace of mind if my cat had to stay overnight"
• "Arthur, my 6 month old Bengal, had to have an echocardiogram yesterday, and I was very reassured with the depth of clinical history-taking beforehand."
• "It was our first consultation with this clinic, but certainly left with a feeling that they are in good hands."
• "Our cat Jasmine has had some bad experiences at vets, and gets very anxious when she has to go."
• "The calm environment inside (no dogs!)"
• "This is a cat only clinic and is thoughtfully designed for their comfort."

Cons:

• "But staff & environment (and the whole set up... for payments etc) lacked a sense of warmth."
• "I never received any confirmation email or receipt after the first time I registered."
• "And all the international student please be careful they will not happy for us use c4 program because they blame me for using c4 because my cat is a expensive breed cat."

Cost and Value for Money

Pros:

• "The service is pricey but worth every penny!"
• "It is reassuring to know that there is always a Dr and Nurse on site."
• "I have been seeing Dr Anna and Sherry, they are both amazing and really reassuring, it feels like we are a team caring for my old-age boy."
• "They also have a pet plan which you can pay monthly and it covers a range of different things to look after your cat."
• "The London cat clinic is the best vet in London for any cat. The clinic is beyond fully equipped and its staff are amazing."
• "The facilities are brand new and they have a lot of fantastic kit on site."
• "They are really happy for you to see 'behind the scenes' - everywhere is spotless."
• "They are always very kind and takes time to listen to us and give us advise also cleanest vet I’ve ever been."

Cons:

• "Yes the clinic is expensive so it is definitely something to consider."
• "I am not satisfied the way they work and the clinic is not pocket friendly at all."
• "I have to literally cross from one end of the city to another to get there and with London traffic, it’s very stressful for both cats and us their servants, wish they were closer."
• "They also use calming spray in the air conditioning system to help calm nervous animals."
• "The Vets take their time with these more wary or distressed kitties, like my own, so they have time to settle down."
• "Really really poor value. Not recommended!!"
• "I had my cat neutered at this clinic. I applied for the C4 Cat Scheme as a full time student."
• "I was not told about donation and any extra payment before I bought my cat to the clinic."