Address: 65, 67 Chetwynd Rd, London NW5 1BX, United Kingdom
Phone: +442072844344
Rating: 4.6
based on 103 reviews.
Customer Service
Pros:
"The reception staff are friendly and knowledgeable, and it's always good to chat with other customers about their experiences with their beloved pets."
"The veterinary nurses put you and the animals at ease and their obvious love for their job comes out in the way our pets react to them."
"The nurses we've seen have been great too, and reception staff are always extremely helpful and friendly in person and over email."
"Every single person who works here is so caring and lovely."
"The whole practice is very friendly, helpful and kind to both animals and owners."
"The team at the practice are very friendly and genuinely animal lovers."
"Every person I’ve come into contact with has been so caring and patient when listening to any of my concerns."
Cons:
"We had the first appointment on an agreed time over the phone, however on half way with the kittens we got a call 'you are late we need to reschedule'."
"This isn't the first time I have experienced poor customer service or felt ripped off by this vet."
"The vets I saw always appeared stressed and busy, and didn't quite take my dogs infection seriously either."
"The vet failed to feel my sick cats tumour- (which a subsequent vet found in 2 minutes)."
"It was entirely unprofessional and a complete failure to listen to the customer and acknowledge there may be an error in their records."
"I was essentially accused of fraud in front of several other customers."
"When I went to collect her antibiotics, the woman on reception was incredibly rude and hostile."
Value for Money
Pros:
"They are mindful of budget which is appreciated."
"Sheldon provided incredibly thorough care, whilst always being mindful to do diagnostic examinations in stages to be respectful of our budget."
"Excellent, caring service with a very sensitive approach toward budget."
"I also found the price very reasonable indeed compared to quotes I had received from other closer too me veterinary surgeries."
"They are not the cheapest but in my view it’s very good value for money."
"Been coming here even after we moved away and now it takes about an hour to bring the doggy."
"No complaints, although I wish it was a bit cheaper."
Cons:
"Very unhappy. Over inflated prices for an inferior service."
"It dawned on me after a few appointments that it's incredibly expensive."
"I am literally so shocked that this vet has got such good reviews… if you are thinking of going, make sure you read the negative (and truthful reviews too)."
"I got told that it was gonna cost us £70 per kitten! And when I reminded them that we were told it was gonna cost £18 total and not £70 per kitty… there was an embarrassed and shameless silence."
"This is an expensive place."
"Massively overinflated prices - charge double for a routine procedure than a nearby competitor."
"This vet simply wants to suck money out of people and doesn’t have the animals’ interest at heart: stay away!!!"
Professionalism and Expertise
Pros:
"Sheldon and the wonderful team are so compassionate, friendly, knowledgable and professional."
"Sheldon is down-to-earth and a true subject matter expert in his field; always offering sensitive, sensible, and intelligent advice that puts Luther's best interests first."
"Sheldon was able to diagnose a skin condition in my cat, which hadn’t been identified elsewhere."
"His examination was so thorough, along with the explanation of the issues."
"The vets are experienced, friendly, caring and always take time to explain in detail what they are doing."
"Sheldon has looked after my cats for over 10 years. His knowledge and quick diagnoses are so reassuring."
"Dr Sheldon has been really helpful and assuring. He is very knowledgeable and professional."
Cons:
"The vet said sorry they forgot to record her first jabs on computer and told me the worse that can happen from being over vaccinated is getting allergies."
"Our dog has suffered unnecessarily for using this vets."
"The way the receptionist spoke to me was a disgrace."
"Definitely won't be using them."
"I would definitely think twice about getting your dog seen here."
"There is a common thread in Village Vet Highgate’s dissatisfied reviews around over-pricing, inaccurate recordkeeping, unnecessary tests and poor customer service."
"After being put on hold for over ten minutes, my call was answered as if I was someone else."