Address: 15 Clerkenwell Rd, London, EC1M 5PA, United Kingdom
Phone: +442070178950
Rating: 4.4
based on 107 reviews.
Staff and Service Quality
Pros:
"The doctors are caring and knowledgeable and the nurses and assistants are incredibly helpful."
"Reception is also very friendly and helpful."
"From the moment I called to register, everyone who answered the phone was professional, helpful and friendly."
"The Medivet team took great care of my 2 kittens when they came in to be spayed."
"The team are compassionate and understanding of my needs and my pup’s, often going above & beyond."
"So lucky to have Medivet Clerkenwell as our pet’s vet. They are so caring, professional, prompt."
"The whole team are amazing and you can see how much they love and care for animals."
Cons:
"Been coming to Clerkenwell practice for 17 years. When Mark retired so did the practice."
"I was turned away and sent elsewhere. Priority here is a bureaucracy not animals."
"I've been with this vet for 3 years until today when I needed the service of the Bloomsbury site in Grays Inn Rd. Avoid these thieves at all cost."
"Had I allowed Adrian to continue manhandling my cat, we would have probably left with another appointment for a completely unnecessary procedure."
"Adrian clearly had no experience."
"Horrible vets, who prescribe the wrong medicine. One of our cats almost lost her eyesight because of their mess up."
"Appalling, horrible place. Would have 0 stars if it was possible."
Cost and Pricing
Pros:
"They kept her for observation for another day (4 teeth removed is quite a heavy operation) with no charge."
"The following day, the clinic called me to check how she was doing, and the day after I had to bring her in for a post-op check up. Also free of extra charge."
"Plus, compared to many other vet practices the prices for treatment at the clinic are quite low (for London standards), very unexpectedly, considering the effort and care that is being put in."
"It's very easy to get an appointment and prices for usual procedures are reasonable."
"They also organised the claim to our pet insurance directly and we were reimbursed within 2 weeks."
Cons:
"The cost for procedures is ridiculous and a lot of the treatment is carried out by some they have to get in."
"Probably the most expensive vet clinic in the area by far."
"I was also charged for the flea treatment whereas the cat never leaves the house."
"They charged me £4 per tablet when you can find it anywhere for £0.78."
"The conditions are not good and the price is extortionate! This is the smallest enclosure (just a hatch next to other cat hatches) i have ever left my cat in and its very expensive - 4 nights worked out over £140."
"Prices are high for more invasive procedures, but that is not unique to this practice."
"For a test that costs Clerkenwell Animal Hospital £56 we were charged £430."
Professionalism and Expertise
Pros:
"We have found Mark to be a fantastically knowledgeable and sensible Vet."
"Mark, Ricardo and the accomplished team at Clerkenwell Animal Hospital are phenomenal."
"Incredible, life-saving service. Staff are friendly, happy to share info, keep you updated and most importantly, they're obviously amazing at what they do."
"Standard of facilities is amazing and the whole operation is two steps above anything I have seen at other vet practices."
"The quality and level of professionalism of the staff is truly remarkable."
"Every single member of staff we had contact was knowledgable and professional and really cared about our dog."
"All the vets we have seen so far have been very thorough with their check ups and advice."
Cons:
"Avoid at all costs..."
"wouldn't dispense a repeat prescription 4 months after a checkup."
"The vet said NOTHING was wrong and that she was 'probably just in pain' from being old... She died a couple days later from a massive rupture in her liver."
"The issue too many vets coming an going, that you can not build a relationship with them about your pet."
"This practice should be shut down for the negligence of care to animals, and downright audacious treatment of pet owners."
"Everything the vet said was very clinical and she did not say a word of kindness."
"The vet was very professional and friendly as was the receptionist. One thing I will say is that Medivet is a big corporation owned by a series of shady bankers."
Customer Care and Follow-up
Pros:
"They are always available by phone to consult, even in the middle of the night when we had an emergency."
"Great facilities and knowledgeable, informative and helpful staff."
"They always follow up with a phone call day after appointment to check how everything is going."
"I feel like she has always been super honest, with plenty of guidance and support."
"The staff was very friendly and patient with my dog who is very nervous of new people."
"everyone at this medivet has always been amazing, they were able to give me an appointment quickly and my vet took the time to explain everything to me and answer my million questions which is what you need as a stressed out owner."
"Once the vet had finished speaking the receptionist said a few words of kindness to us."