Asda Cape Hill Superstore Reviews Summary

Customer Service

Pros:

• "Staff was so polite and they offered us new bag and new olive oil."
• "Staff are always polite and helpful."
• "Since you opened on my birthday (Halloween) 11 years ago I use your store 3 times a week, all due to the professional and pleasant workforce you have."
• "Good friendly staff."
• "The store still provides a vast selection of products, excellent customer service, and a convenient shopping environment."
• "Thank God for the manager who was on shift tonight, very compassionate and understanding."
• "The staff are very friendly and extremely helpful especially the older members of staff."

Cons:

• "Staff walked past me in pairs, chatting, as I tried to get their attention but, alas, I was ignored."
• "Been to this asda and some of the female staff were making my wife feel very uncomfortable."
• "The staff on the shelf checkout would rather talk amongst themselves than serve the customers."
• "The staff here do not care (presumably because of the awful general standard of customer), and it is a vile place to shop."
• "I had a very bad experience at Asda today with one of the staff members she was very rude to me."
• "The girls there need to understand they work at asda and need to act professionally and not as if they are queen's."
• "Most staff on shop floor r not helpfull."

Cleanliness and Maintenance

Pros:

• "Asda have a massive car park for customer it's close to my house, fresh fruit and vegetables always available."
• "It's a really nice place to shop, food items and other items of daily use are available, prices are affordable as well and it's a nice clean place."

Cons:

• "The toilets were in unusable state as there were toilet roll left in them poo stains on the toilet seats and up the back, period blood stains."
• "Have gone to Asda Cape Hill today for my monthly shopping to find out that toilets are still closed!!"
• "Baskets and trolleys are so filthy and get placed outside the lousy car park which is very hazardous."
• "I needed to use toilets this morning was locked until 10.00 am why ???? What should I do always dirty toilets."
• "I visited the women's toilet area and I was so disgusted and horrified at the state they were in."
• "The toilets are at the end of the shop and one floor higher. They were not too clean but still usable."

Stock and Availability

Pros:

• "George and home section is probably the best thing about this store."
• "Fresh pancakes get made everyday and there are good bargains for different products."
• "Wide selection for your weekly or monthly shop as well as George at Asda clothing for women, men, and children."
• "And they have wide range of food to choose from in my opinion."
• "Very good fresh produce counters, loads on offer with loads of variety."
• "Lots of choice and prices are better than other stores."
• "Good selection. Decent opening hours. Friendly helpful Staff always on hand when needed."

Cons:

• "Never have anything that I want, staff don't stock up when the shelves are empty."
• "Majority of the time shelves are empty and staff can't be bothered to get stock out when they clearly have stock at the back."
• "This store is a disgrace to Asda."
• "ASDA Store looks like it's closing down absolutely shambles, shelves are always empty."
• "Very disorganized supermarket with empty shelves most of the time."
• "This asda isn't good for stocking things on the shelves."
• "Sometimes they won't have stock of items for days on end or the floor plan will change and items are shifted nowhere near to related items."

Value for Money

Pros:

• "I enjoy shopping at Asda because, it has good value for money with the roll back."

Cons:

• "Wide fluctuations in prices due to some weird 'yield management' system that seems to be common in these back street areas."
• "Fed up with poor service, overpriced items, out of date food, badly stored freezer items."
• "The Prices are a hit and miss depending on what day you visit."

Shopping Experience

Pros:

• "Scan and go makes for a pleasant shopping experience."
• "Most days it not too crowded."
• "The line to pay was not too long, self checkouts were available and it was a great trip."

Cons:

• "Cafe food is always revolting you'd think the staff were asked to cook a five-star meal not a fry up lol."
• "Very rude people in there who seem to enjoy taking every family member possible with them when shopping."
• "The queues at the checkouts were beyond ridiculous."
• "Staff walking around who don't care about anything when u ask them for help."
• "There are so many issues that it’s plain to see, but the stupid management is brushing it under the carpet as if it doesn’t exist."
• "NOT enough tills being opened lets it down big time!!"