Sutterton Veterinary Hospital Reviews Summary

Customer Service

Pros:

• "The next day they called to check how he was getting on, I asked a few questions which they said they would get back to me, they then called me back later that day."
• "Thank you reception team, you were extremely competent and professional and thank you Miguel (vet) for your prompt examination and treatment."
• "Staff are friendly and respectful."
• "The reception staff are all very helpful and friendly and if ever I want to ask a silly question or ask advice they take time and patience to answer my worries."
• "Staff have always gone beyond the call of duty when I’ve needed help."
• "So lovely staff, my cat was missing for some time and when we found him he was really poor. One call to the vets and we had an appointment for urgent check up."
• "All very friendly and nothing too much trouble, In fact they go above and beyond for pet and owner."

Cons:

• "They now charge a £10 ‘admin fee’ to complete insurance paperwork."
• "I also asked if I could register with them and they said I couldn't as they didn't have the capacity."
• "On arriving, reception were a little frosty but on leaving were chatty, professional and friendly."
• "I was told at belvoirs I could take my dying dog home and email over policy to sutterton and they would call me to let me know if they would do direct claim."
• "The receptionist Karen is very unfriendly and unhelpful."
• "I'm disgusted that this vet insisted on me taking my dog who was in severe pain and my human family member who finds car journeys agony for such a long drive all because I wasn't registered here."
• "After we got passed the dragon receptionist, the vet seemed disinterested."

Compassion & Care

Pros:

• "The team at South Lincs vets treat my dogs with great care and compassion they go out of their way to make sure that the animals are looked after in a professional, loving and friendly atmosphere."
• "An amazing vets that show nothing but empathy, compassion and a caring attitude to all pets."
• "Can't praise this vet group enough. I got an appointment at short notice, the vet I saw was so lovely, showing care and compassion to both me and my pet."
• "Brilliant vets, my dog had a major operation and the vet phoned several times during the day to keep me informed how my boy was doing."
• "An amazing vet practice, very friendly, helpful, caring staff."
• "Absolutely amazing service from the first time we contacted Sutterton Vets to the time we had to say goodbye to our beautiful Golden Retriever."
• "All staff brilliant, kind, knowledgeable, friendly."

Cons:

• "Our dog was put to sleep here. On day of collection, she/her ashes were literally passed over counter to us in a paper bag there and then in front of other customers."
• "I found the vet quite cold however the receptionist were very kind and helpful."
• "I lost my gorgeous boy and seriously doubted and have lost trust with this practice."
• "Also came home from Sutterton after being neutered there and could barely stand, she looked dead!"
• "Some staff were very nice however many just cared about money and not getting fired."
• "The doctor who did the vaccine was saying that its not her fault but if they work as a team they should all take the blame but she was just trying to save her job."
• "If you care about your pet, register at an independent vets who actually care about your animals and not about profit margins."

Cost & Pricing

Pros:

• "And the bill you ask? The consultation and medication came to no more than I would have paid at our home vet."
• "The biggest surprise was the bill! Very reasonable for all the work that they had done."
• "They are worth the extra money 😊🐾🐶."