Salon 11 - Bolton Hairdressers & Beauticians Reviews Summary

Customer Service

Pros:

• "She is kind and gentle with her clients."
• "Absolutely love my cut and colour, feel very pamper, thank you Naz."
• "The staff are so welcoming, and friendly."
• "Georgia the young hairdresser is an asset she is so lovely and so professional."
• "Great girls- super safe with the covid situation!"
• "Superb Service. Absolutely amazing staff."
• "Really pleased with the service received. Love my hair and brows. Great customer service."

Cons:

• "Very unwelcoming, the workers are interested in standing in the back having a drink and chatting to each other then actually doing the job their paid for."
• "The certain staff member was utterly rude to me."
• "The two ladies stood laughing and sniggering as the customer was crying hysterically."
• "Rude staff, obviously do not know how to talk to potential customers."
• "Customer service was terrible."
• "Their attitude towards customers is horrible they give you dirty looks."
• "Customer service is horrendous, I saw 3 customers leave crying."

Cleanliness

Pros:

• "It's a clean hair salon."
• "Very nice and comfortable furniture."

Cons:

• "VERY DIRTY PLACE AND DONT DISINFECT."
• "The shop itself was untidy and there was due marks on the furniture etc."
• "The salon has an extremely hostile environment."
• "They have an animal a dog which is very danger for people with allergies not clean very dirty."

Pricing

Pros:

• "Excellent prices."
• "The prices are so good as well, £22 for a cut and blow dry is amazing."
• "They are great with affordable prices!"
• "Treatments are fairly priced and was told before hand what the total cost would be."
• "Given the low cost what you get is great value."
• "Price is brilliant. I didn't understand it initially, but you pay per treatment."

Cons:

• "We were quoted one price when we came in. And charged double."
• "My niece had her hair done here £155 they charged her and her hair looks no different."
• "Kept trying to charge me more."
• "The £11 price tag is not real and is not worth the mess that they do."
• "They charged me £28 for the privilege of being butchered."
• "No hairdresser charges that price, shocking will definitely be avoiding this place!!"
• "Everything's NOT £11 had wash and cut not happy at all."