Mercedes-Benz of Chelmsford Reviews Summary

Customer Service

Pros:

• "Throughout the entire process, Brandon maintained excellent communication."
• "We were passed to Ami-May who was friendly, helpful and professional and very knowledgeable about the vehicle."
• "Throughout the whole process of purchasing my car, I have received an exemplary 5 star service from Enrico."
• "Email and Text messaging to keep me informed of progress."
• "I am delighted with the customer service received at Jardine Motors at Chelmsford."
• "A huge thank you to Lambros at Mercedes-Benz of Chelmsford for all your help and expertise with our new car."
• "I had the pleasure of working with Brandon, a salesperson at Mercedes Chelmsford, and I couldn't be happier with the experience."

Cons:

• "Lost for words. Came to Chelmsford as the continual mistakes and poor service at Bishops Stortford was endless."
• "I have chased 3 people in the branch several times via email to set up a service plan for me but my emails are being ignored."
• "Just checking your phones work as no one in ever seems to answer the thing the amount of customers you must lose by this must be high."
• "Had a horrible experience in the dealership. I booked a test drive for GLA and was confirmed over call, text & email. On arriving to the dealership (18 miles), I was told since my license is less than 12 months old I cannot test drive."
• "Shockingly terrible service from this dealership."
• "Empty promises of we will call you."
• "I will not be returning to this dealer for any service, I'd suggest they review the training provided to all front of house staff."

Showroom Experience

Pros:

• "As hassle free and delightful experience purchasing a car as I've ever experienced."
• "The whole choosing and changing car process was made very easy due to the friendliness, assistance and service shown to my wife and I during our visits."
• "Alfie, Tee and Oliver each contributed to the part-exchange & buying process - making it hassle-free and a pleasurable experience."
• "I bought an Approved Used GLE from this branch in November last year. The whole experience was good from start to finish."
• "The dealership had organised everything very quickly so we could drive it home a couple of days later."
• "Visited MB of Chelmsford to view a car without a pre booked appointment. We greeted by a friendly, smiling and helpful receptionist."
• "Amazing customer service at Mercedes-Benz Chelmsford. The whole process was very efficient and we received exceptional service."

Cons:

• "Was interested in a Mercedes electric. Walked around the showroom for 15 minutes with no sales approach."
• "Awful customer service. Only one customer in the building when we walked in & despite 2 other staff being aware of our presence & interest in the vehicles, we were ignored and not greeted."
• "This dealership has put me off ever buying a MB again. I cannot and will not ever recommend this dealership."
• "Stay away from them I had a very bad experience with them."
• "Absolutely shocking service from a main dealer, I am amazed how unfriendly and uncooperative everyone at this dealership has been."
• "Been into the showroom today to look at buying a new car, nobody could really be bothered to help us."
• "Terrible customer service from this branch, will not be returning for any of my vehicle needs."

Communication

Pros:

• "Five stars service - even although we had to return to the garage with our new purchase as a fault was detected 10 mins after driving off."
• "Email and Text messaging to keep me informed of progress."
• "I was looked after by Michael Daws and Tee Ahmed. Extremely helpful and professional."
• "Phone and email communications were great!"
• "The sales team looked after my needs until I picked up the car from the branch."
• "They went above and beyond to ensure all my needs were met and were great at communicating and keeping me up to date."
• "Sam's levels of communication and dedication to providing a first class customer experience far exceed anything I have experienced in the past."

Cons:

• "After holding for a few minutes I opted for the call back option; nobody called me."
• "I have booked 1st service online for 13.10.2022 8am, I get there and surprise my service was cancel after I took a day off from work without any email or advise me."
• "My car has been with Mercedes Chelmsford 4 days now. I have not received one call with an update."
• "Manager meant to call us and we are yet to hear anything - not happy with the service at all."
• "Rod and Amy never returns calls even when they promise they will do."
• "No call back when the vehicle ran into an overnight stay, bolts missing from the underside of the vehicle on return and warranty work half completed."
• "They never pick up any of the calls unless is option 1 'Buy a new or used car'. Can't talk to any other departments, whether is service, parts, let alone reception."