Address: 376 Brixton Rd, London, SW9 7AW, United Kingdom
Phone: +442079249506
Rating: 4.4
based on 388 reviews.
Stylist Performance
Pros:
"Federico was super friendly and understood exactly what I was looking for."
"Federico listened to what I wanted and I'm really pleased with the result."
"After a different hairdresser missed my appointment and Vicky offered to step in I have never looked back!"
"Today I had Vicky balayage and cut my hair - most definitely the best hairdressing experience I've ever had."
"Vicky made my hair look absolutely unreal, 100% better than I expected."
"He went beyond my expectations. I absolutely love how my hair turned out."
"Federico gave me the most beautiful colour and amazing blend of honey tone highlights."
Cons:
"So overprocessed my hair that everything ended up burnt and the hair cut for tips ended up cutting half of my length so destroyed my style as too much damage."
"The colour is brassy yellow and the lengths are a good couple of inches uneven."
"Got seriously overcharged for ‘balayage’ on my roots.. which they didn’t even root blend so looks awful."
"Came home realised some of the highlights were GREY around my face."
"I ended up with quite a subtle colour which is quite grey/ashy in places despite saying I wanted a dense and bright blonde that isn't grey."
"I've left the salon really unhappy with the result as my roots section is now worse and my blonde has been covered."
"When I asked why he cut layers at the back of my head instead of face framing as requested previously, his response was that he misunderstood me."
Customer Service
Pros:
"Salon is pristine clean and everyone gives honest advice for your hair care!"
"All the staff were also friendly, professional and welcoming."
"All staff members were so welcoming and very accommodating, especially Lois!"
"The whole team at Live True are so welcoming and made sure I was looked after during my appointment."
"The atmosphere in the salon is very chilled and relaxed, music was great and staff were calm, smiley and looked happy."
"Everyone was very kind and welcoming."
"The staff really pay attention to your wants and ensure they understand your hair goal."
Cons:
"I hate to have to write a bad review when I loved my hairdresser so much. Not his fault. But the way I’m being treated by customer care is disgusting."
"Worse to this, their management team are uncontactable by phone only email and really dont seem to care that one of their hairdressers has stuffed up."
"I spoke on the phone to someone who was absolutely misleading and unprofessional."
"I called the salon to book an emergency appointment ASAP to fix and I was rudely shunned away."
"Not at all happy with the result especially so soon after visiting and the lack of willingness from the salon itself to fix their mess."
"Rudest receptionist on earth, apparently she doesn’t know what’s a smile."
"Worst customer service experience I have had in a long time."
Pricing and Transparency
Pros:
"Came in for a colour consultation on Friday evening and showed inspiration images to a stylist who looked at and felt my hair and told me I should book in for a balayage and cut and quoted £165 with the 50% colour discount which seemed reasonable."
"I always have a good experience at live true."
"I really enjoyed my first experience here. I had my hair done after 5 months of waiting and they still honored the discount that was meant for Christmas."
"I am always super impressed with my hair after every appointment you definitely get the service you pay for."
"I recommend him to anyone and everyone - especially for fellow balayage-ers - a million percent worth the price in my opinion."
"So happy with my beautiful cut and blow dry by the wonderful Federico."
"Ronie is warm and friendly, brilliant at getting the colour just right."
Cons:
"Booked in for Sunday morning and when I came in my stylist came over and told me that because my hair was long it would take her longer and she would need more product mixing so it would be more expensive, then quoting me £219."
"The treatwell site needs to be updated to reflect these surcharges as part of me wonders whether it was to recoup the sale price offered on treatwell."
"Was very happy with the service my stylist was polite and knew her stuff. When it was time to pay I was quoted a different price."
"To exacerbate my frustration, I encountered further delays during my visit, waiting for an extended period of around 20 minutes."
"I was shocked when my bill came to £283.50 with what was meant to include a 10% discount off the whole service."
"The salon really needs to work on price transparency as I’ve read a few other posts stating the same thing."
"For that price you better put some smiles and better quality products in your shop!"