Jeju Hair Reviews Summary

Customer Service

Pros:

• "Eunju communicated well on each detail of how I’d like my hair to look like."
• "Very kind, professional, quick, affordable and one of the best salon experiences I’ve had."
• "We couldn't be more pleased with the exceptional service Eddy provided."
• "Veda is kind enough to give me advice on the haircut I should have along with explanation."
• "The staff were lovely and really helpful, I was kind of scared since it was my first time getting a perm but the staff reassured me and made me feel calm."
• "Everyone is so nice, I felt at ease and I got all the information about the treatment."
• "Eunju and Eddy have both been fantastic with attention to detail and great advice about cuts."

Cons:

• "I told him at the beginning that i leave it a little bit longer so there is weight snd doesn’t stick up but he cut it far too short."
• "She didn't ask me which shampoo I would like to have for the hair wash."
• "I went back 2 week later, and was brushed off with excuses that it was my hair’s fault."
• "For the owner to then try to blame my hair and demand that I still pay 'for the service' was beyond insulting."
• "She then went ballistic and said she refused to cut my hair because I am asking too much?"
• "Hairdresser doesn’t really listen to your request, they just do whatever they see fits."
• "I have never ever experience such poor customer service in a hairdresser salon."

Salon Environment

Pros:

• "Lovely staff who mostly wear masks although the air is already ventilated enough."
• "The salon is beautiful and clean."
• "Place was clean and staff were all kind, professional and friendly."
• "The salon is very modern and clean and the staff speak multiple languages."
• "Adorable waiting area inside."
• "Also it is nice to support small, local shop with good service."
• "Great service and I feel comfortable in the salon."

Cons:

• "A very small inconvenience is that there's no AC but after a minute or two of settling down, everything is fine."
• "Salon is very small and felt very rowdy and crowded."
• "Even going to the toilet was an issue (you need to literally squeeze in)."
• "If I can give one piece for criticism - it's summer, get a portable AC! The indoor climate was quite stifling."
• "Be very careful with this salon … ."
• "The head stylist and owner was the most stuck up and rude stylist I have met."
• "It was just a rushed haircut and my guy friend still finds so much hair on his face and eyes since she didn't trim his fringe properly nor styled it properly."

Styling and Results

Pros:

• "Eunju is amazing! The last time I did a professional loose perm, it lasted for only 2 days."
• "Lucy did an amazing job with my perm."
• "I am incredibly happy with how my perm turned out."
• "Had such an lovely experience with Japanese hair straightening."
• "Johanna did an amazing job cutting my hair."
• "I'm happy with the end result and was given a little hot curling service to help me picture the style I could do with the cut."
• "I really love the way it came out i'm really happy with it :)"

Cons:

• "Visited this salon yesterday and ended up with an absolutely appalling colour result."
• "Zero blending, patchy and way too dark (which I repeatedly mentioned)."
• "However, I got a spiral perm done here, which looked great when it was first taken out, but by the time I got home only the bottom half of my hair was still curly."
• "Did not look like the reference pictures at all, the final haircut wasn’t bad but it wasn’t what I wanted."
• "It’s honestly a mess and I wish I’d asked for a blunt cut instead."
• "For all the effort they seem to put in, all you get out is a below average haircut that you could get from any high street barbers for far less."
• "Please avoid, do not even think to try unless you would like to see yourself in the front of a mirror crying."

Value and Pricing

Pros:

• "Good value for money as well, highly recommended!"
• "The prices are affordable, they offer a variety of treatments and cuts and they are experienced with asian hair types."
• "It's also a good bargain!"
• "It costs a bit more to get it done here but I think the results are also better, so I suppose you get what you pay for."
• "Top notch service at a great price."
• "Highly recommend this!! And you get 20% off your first visit."
• "There is also some student discount which is definitely a plus."

Cons:

• "for the value of the money, it really isn't worth it."
• "I wouldn’t have minded this experience if I didnt have to pay £220 for something that could be achieved through single processing."
• "Would get a refund if I could. Not happy at all."
• "The staff did not know it was wrong until I ask why the price is different between what she said and what web shows."
• "I thought the whole head would get a trim but only the back and sides."
• "Went in for a normal cut hair and even showed a picture but the gentleman george got trigger happy shortening."
• "I contacted them by email but has been a week without a response."