Afrotherapy Reviews Summary

Salon Environment

Pros:

• "The environment of the salon was very calming, everything was clean and tidy and felt ever so peaceful."
• "The salon decor is very modern & well presented, each work station is extremely clean & orderly."
• "From the cleanliness of the salon, its professional and minimalist interior aesthetic and relaxing background music, regular visits will definitely be a part of my self-care routine!"
• "The ambience of the place was clean and calm."
• "It's a nice clean environment with parking right outside the door."
• "The atmosphere inside the salon was calm and I felt welcomed."
• "Love it here. Lovely calm atmosphere and genuine energy. Quality care and service."

Cons:

• "There's a reason this salon is ALWAYS EMPTY."
• "First of all I thought the area was kind of dodge."
• "I have been to this salon twice. This place has a bad atmosphere."
• "The whole salon is a rip off and joke!"

Staff and Service

Pros:

• "Very professional highly skilled staff, and the atmosphere was brilliant."
• "Incredibly professional, courteous service (thanks Joseph) I’ll be back again for sure!"
• "As a first time client with them I was pleasantly surprised. They know their stuff inside and out."
• "Harriet my hairdressers is amazing and so knowledgeable about hair and knows what she is talking about."
• "Joseph in particular was very attentive in helping even out my hair and provided great advice for the after care."
• "Seriously though, you can’t fault Afrotherapy when it comes to timing (no wasting of time), excellent service and Customer care."
• "The service was tailored for me and made my experience more comfortable and relaxing."

Cons:

• "Very overpriced and poor service."
• "A bit heavy handed with the scissors, wasn't the style that I asked for."
• "If you have type 4 hair DO NOT go to afrotherapy because they don't know how to properly handle this type of hair."
• "Overall I found the staff arrogant and not very friendly and worst of all, not very knowledgeable about afro hair."
• "This shouldn't be billed as a salon that is an expert on natural hair."
• "When it became apparent that the so called stylist Shaniqua did not know what she was doing and was trying to correct her mistakes by butchering my hair I told her to stop and get someone to help."
• "I was wrong. Terrible."

Pricing

Pros:

• "Their prices can make you wince but, you get what you pay for and what you pay for is people who know what they are doing, have imagination and skill."
• "Prices may be higher than the average salon, but I am happy to pay a higher price if the quality of service is good - which it definitely is."
• "I found the pricing reasonable and for the level of care I received, it was definitely worth it."
• "They are quite expensive but so worth it and they offer payment plans so you can budget towards future treatments."
• "Afrotherapy may be a bit pricey, but you get more than you pay for."
• "Lovely atmosphere, a little overpriced but worth it especially through my service."
• "A professional organisation with competence staff, to support your hair care needs."

Cons:

• "I will say though that they are a little on the pricey side, especially as my hair is short and I always spend in excess of £120."
• "Overpriced. Lost 10% of my hair during a detangling process before the shampoo."
• "Prices are higher than the average, however, service is not."
• "I was asked to arrive early for an appt and was kept waiting for an hour. No apology."
• "Can't give them 5 stars as I do not think they made it clear on their website that I had to pay a deposit....Bit annoying when it came to booking an appointment."
• "I'm sorry to have to agree with others here about the inconsistency of pricing in this salon and the not quite believable way these are explained by the staff."
• "I consider their overall practise to be VERY deceptive and unfair as they completely took advantage of my daughter."

Customer Experience

Pros:

• "I was offered drinks on numerous occasions."
• "It was my 5 year old daughters first time to the salon and she loved it."
• "Overall, I was impressed with the level of customer service and the value for money."
• "Great service, friendly staff and an all round pleasant environment."
• "Will definitely be back and would recommend."
• "Exceptional with aftercare product advise and just overall with my service I couldn't fault anything."
• "Staff are extremely friendly. I was consulted at each stage."

Cons:

• "I waited 1 hour before getting seen."
• "I got my hair pressed and the girl burnt me by my ear on both sides, which now I have permanent scarring from."
• "I was then told I could just straighten it so it blends in which would eventually lead to heat damage and something I wanted to avoid."
• "Male Stylist is very heavy handed with the scissors."
• "The lady at the desk was extremely rude and tried to argue with me."
• "Normally I would be asked if I wanted a drink. No hospitality skills - I was not offered anything."
• "The manager is miserable and unwelcoming - unkind to a child and the whole salon is a rip off and joke!"