Address: 36 Store St, London, WC1E 7BS, United Kingdom
Phone: +442076361328
Rating: 4.8
based on 120 reviews.
Customer Service
Pros:
"From the moment you step inside, you're greeted with the warmest reception by Simon, making you feel right at home."
"The man at reception was very sweet and welcoming; offered me a drink and a place to keep my coat and bag."
"Katalin is always there to greet you with a welcoming smile and a complimentary refreshment, making you feel settled immediately upon arrival."
"The staff and owners are so welcoming, friendly and professional."
"Simon the receptionist was an excellent guy made my first time at a hair salon in my 19 years on earth so funny and special."
"From the moment I stepped into the salon, I was warmly greeted by a friendly face (Simon), who creates a welcoming and comfortable atmosphere before you even get to your chair."
"The receptionist make me feel so welcome and displayed fantastic customer service."
Cons:
"The worst thing about the whole situation was the behaviour of the owner of this 'reputable' salon."
"Her employees are doing their best and she’s ruining the business. Not only she gets confused with the appointments but also she tries to charge you more for everything in there."
"Disgusting service. I booked an appointment which I travelled an hour to all for it to be cancelled."
"Got very very sick over the weekend and charged a cancellation fee."
"Such a shame never again really disappointed!"
Salon Ambiance
Pros:
"The overall ambiance of the salon was impressive, with its modern and stylish decor, making it a truly pleasant environment to be in."
"The salon is beautiful and stylish, yet also calming and respite from the busy Bloomsbury streets."
"The salon itself is charming, clean, well cared for, and I felt welcome right as I walked in."
"The atmosphere inside is sophisticated and simply wonderful."
"Professional Holistic massage by Vlad. Great tranquil and peaceful surroundings."
"Serene and clean salon, and amazing waxing and facials by Mayda."
Cons:
"STAY AWAY FROM THIS SALON. They won’t treat you right."
Quality of Service
Pros:
"He displayed an excellent understanding of the latest trends and styles, and his attention to detail was impeccable."
"I ended up getting engaged after the appointment, and my hair looks amazing in all of the photos."
"Once again Decadence has made me happy and uplifted."
"I visited Decadence for the first time yesterday and I absolutely love the way Tracy did my hair!"
"I also had a fantastic gel polish manicure by Natalia."
"The full head of highlights was the best I have had in years."
"I got a haircut today after a bad one in Paris and this might be the best haircut I’ve ever had!"
Cons:
"The hairdresser did not accommodate my wishes in the slightest, even though I provided pictures of my hair from a year before."
"I had an appointment scheduled 10 days in advanced for a men haircut and Decadence Salon decided to cancel it."
"Not impressed at all! First of all had olaplex treatment which was fine, had it done once before at decadence my mum bought me a voucher for 50 pound which was worth up to 450 even though obviously paid for the olaplex, the blow dry was in the voucher, so afterwards we talked said wouldn't mind a cut but just ends, didn't even tell me how much it was going to be before cutting they just assumed I'd pay up I guess."
"My first haircut was disappointing and Simon invited me back to fix it."
Value
Pros:
"They make everything so easy and the prices are some of the most reasonable I have come across."
"For central London prices, I find the menu at Decadence really well priced so I HIGHLY recommend visiting for your beauty needs."
"An incredible haircut at a really good price."
"Really great place, super relaxing, very friendly atmosphere and I love especially their hair products!"
Cons:
"Her employees are doing their best and she’s ruining the business. Not only she gets confused with the appointments but also she tries to charge you more for everything in there."