Ena Salon Reviews Summary

Staff and Service

Pros:

• "I found the receptionist to be very welcoming and professional."
• "Magdalene began talking through our plan for my hair."
• "As someone with curly hair it is a struggle to find people that know how to cut and approach curls and Samuel was absolutely wonderful and knowledgeable."
• "Andrea is really talented and was such a good company so would really recommend."
• "What can I say about the incredible Aki?... He is the absolute master of his craft."
• "Monica really listened to my hair concerns / issues and took the time to ensure we were on the same page before treating and cutting my hair."
• "Ursula was perfect, really warm and friendly and clearly very knowledgeable, especially about curly/wavy hair."

Cons:

• "Despite having a consultation with the colour specialist, my balayage came out opposite to what I wanted."
• "Well, let me start from the beginning of actual consultation where I explained what I wanted, so after those 5min me talking, he literally asked 'So what do you want?!'"
• "Then the haircut itself, felt impersonal and lazy."
• "The staff only realised that the colour was darker at the end and tried to rectify with an additional treatment without seeking my consent."
• "Monica has no idea whatsoever in hearing a client's preferences, she just starts cutting and she actually is not good at it."
• "I did not have a good experience at this salon. I had root hair coloring with Magdalena and she is super nice and lovely. However, I am not happy with the results."
• "I’m actually embarrassed to go out with such an uneven fringe sitting in the middle of my face."

Salon Atmosphere and Products

Pros:

• "The salon is beautiful and all the staff is wonderful."
• "The new refurbishment and ambience is beautiful and I look forward to every visit."
• "Loved the natural products they used here, the scents were pleasant without the feel of loads of chemicals."
• "A stylish oasis in the middle of the city."
• "The salon is stunning and everyone is professional and welcoming."
• "Also, huge plus they use Davines products which are my all time favourite."
• "The salon is very clean, the staff very welcoming and professional and the space is just absolutely beautiful!"

Cons:

• "It was the worst haircut and atmosphere I had ever had in my 37 years of getting my hair done."
• "This salon claims a lot more compared to what it actually has to offer…"
• "Not only that, but I also have massive roots showing now."
• "On top of that I even had to pay for them to rectify the issue, which at the end did not change the result."

Value and Satisfaction

Pros:

• "Absolutely professional and make me always happy with results!"
• "Very reasonable prices for London."
• "Everyone here is incredibly friendly, they take the time to engage with you and listen to what you want."
• "I've had nothing but compliments for the haircuts and colours she has done for me."
• "Everyone at the salon is lovely and so friendly, 10/10 recommend."
• "The price was also very reasonable considering the fantastic experience I had at the salon."
• "The service price was very reasonable and appropriate."

Cons:

• "The total I paid was £277, which is a crazy amount of money, considering, I have to fix it somewhere else and spend the same amount of money again."
• "And payed £120 for that service."