London Speaker Hire Reviews Summary

Customer Service

Pros:

• "The staff are super-friendly, very well trained and genuinely seem to care about your event."
• "Samantha and team were really excellent and managed to help with a day-turnaround speaker hire for a funeral - all while self-isolating!"
• "Adam is very helpful and friendly, and was especially accommodating this year when things didn't quite go to plan and our event details changed!"
• "Easy to contact, answered all my questions and concerns promptly and amazing service overall."
• "Both delivery and collection where on time and happy to help with our last minute questions."
• "Samantha was incredibly responsive to my emails and calls, and despite some logistical challenges from our end, she remained incredibly patient and understanding during the whole process."
• "Helpful staff - Adam K provided a quote within five minutes of speaking to him on a Saturday."

Cons:

• "I would therefore never use this company ever again. Appalling customer service."
• "Dont waste your money here - Trust me!! They ruined my New Year!"
• "These people almost ruined my event."
• "I had the worse experience with them, T&C'S link sent did not open, equipment set up was late, very poor communication like I was not paying for the service, never used them again, diabolical customer service and very self centred."
• "Avoid Avoid Avoid!"
• "Do not use this place. They gave me a quote, and promised me that my order was confirmed. A week before I needed the equipment I contacted them as I realised I still needed to finalise the payment. They did not answer any of emails or calls, and I had to find another supplier at the last minute."
• "Avoid these people, they will happily take your booking, but if a more important job comes in they'll leave you in the lurch."

Equipment Quality

Pros:

• "They provide QSC speakers and subs which have excellent sound quality."
• "The gear was of high quality (and all in real professional cases) and the people very pleasant to deal with."
• "Good quality professional equipment - worked really well."
• "The quality of the equipment was top notch and up to date."
• "The equipment was perfect and at a very reasonable price."
• "The equipment's always top quality stuff."
• "The equipment was top quality, in excellent shape, and well maintained."

Cons:

• "Their gear didn't turn up on time (the kit arrived at 6pm for an event that was starting at 6.30)."
• "On the day, one cable seemed to be missing."
• "The sound engineer they provided was extremely unprofessional and was pretty clueless."
• "He disappeared from the set for 40 minutes to try to get a cable locally with no success."
• "Worst service ever! STAY AWAY! They take your money and then come up with bullshit not give you the things you ordered!"
• "Set up a time to pick up a strobe light one Saturday afternoon. The shop was shut without warning. No call at all. No apology afterwards."
• "Worst service ever! STAY AWAY! ... Rude people especially Kirsty the manager!!!"

Value for Money

Pros:

• "They have been able to give us the best price every time."
• "Great value for money and helpful delivery drivers!"
• "Competitive prices, good quality speakers, kind and very cooperative customer service."
• "Best price for a great product."
• "When they ended up not having exactly what I had requested, they upgraded me for free!"
• "The cost for the equipment was really reasonable and the guy who delivered it was really efficient and came across really well."
• "Very very good value for money."

Cons:

• "It wasn’t cheap but I don’t think equipment hire is these days."