McDonald's Reviews Summary

Customer Service

Pros:

• "Best macdonalds I ever been in. Customer service adviser, who was walking the floor, was really helpful and friendly, as were all the staff."
• "Workers here are very responsive and polite."
• "Absolute pleasure to go to this McDonald's staff are all very polite and so kind especially kind and polite was a gentleman that I met called Dan lovely gentleman it was a pleasure to come to this McDonald's outstanding quality of standard of food."
• "Husband and I come here very often. We like the fact that the food could be ordered on the machine and then waiter/waitress would bring the food to the table."
• "Staff were good here too. Very polite and helpful."
• "Excellent food experts and excellent quality food too excellent service from staff too."
• "Most staffs are friendly and willing to help."

Cons:

• "Never again will I eat, order or come to this branch. Furthermore, rude staff who do not attend to your order or requests even if you wait almost 30mins for a simple order."
• "The new layout is odd, cold, and staff seem to act like they've never spoken to a human before."
• "Terrible customer service. Called in today to check if I can come and collect just walking since I don’t own a car to be able to use drive through and assumed it should be fine if I order at the window like most people do with a car hence I walked all the way there and been sent back home."
• "Evey time they take an order their is always something missing the staff are rude to them it's just a job everyone who works their always seen to panck it's the wose McDonald in the area and it's not getting better."
• "I would rather eat in a broken leaking toilet full of human feces. Dirty No customer care skills."
• "The service is poorer than poor! We ordered eat in and 34 minutes later i had to ask a Manager to look into my order."
• "Bunch of literal doughnuts working there. Messed up my order in the drive though, no tissue or straw given."

Food Quality

Pros:

• "pretty good for a McDonald's hot fries are always appreciated."
• "Personally, I think they do good. Their food is very delicious. Im loving it!!"
• "Have been here before through drive thru, and I have to say - I’m impressed. Food is warm, and tasty."
• "Food was hot and up to par, mccafe frap was ice cold, delicious and well presented."
• "The food was hot and fresh when we eventually ate it."
• "McD always has good food for the fast laners!"
• "Food was prepared quickly and tasted good."

Cons:

• "Always check your order. 4 out of 5 times there is something missing or not what you ordered..."
• "It usually took ages (30min one time) to get the food."
• "Tonight I went and there were no drinks other than bottled water."
• "Waited 25 minutes for Dine In Happy Meal and a chicken fillet burger meal. Order was wrong."
• "Does not matter whats ordered... Either Cold Fries Big Mac Medium size... Becoming regular problem!"
• "Had a double bacon from the new selection and had to stay home 3 days for food poison!"
• "Drive thru lanes had shattered glass glass everywhere causing damage to my tyres."

Facility Cleanliness

Pros:

• "There's hand sanitiser at the door. All staff were wearing mask and there are lots of screens around."
• "Clean. Open 24 hours. Has the latest technology (you can order from the touchscreens) and menu items."
• "It's a good one as it has the screens to order your meal, many seats, clean, there's parking and mcdrive and pretty well connected."
• "Surprisingly clean! Very impressed by the bathroom... Not what i expected from McD."
• "The restaurant is clean, with friendly staffs and seats are always available."
• "I was very impressed by how clean the tables were."
• "Place is nicely decorated and the hygiene is fine."

Cons:

• "The new layout is odd, cold, and staff seem to act like they've never spoken to a human before."
• "Drive thru lanes had shattered glass glass everywhere causing damage to my tyres. They can't be bothered to clean up."
• "The restaurant was very dirty, no one was bothered to clean the tables, bins were so full."
• "Toilets are dirty. This McDonalds used to be really good but definitely gone downhill."
• "The parking was chaotic, with cars, mostly minicabs, everywhere, both in the carpark and the roads next to it, with the resulting piles of litter everywhere."
• "Stopped to eat here but used the toilets first - totally disgusting!!!"
• "Bought a cheeseburger and fries at around 19.30 on Tuesday 4th July. By 1.00am next day, violently sick and through the night till 11.00am next day with apparent food poisoning."

Service Efficiency

Pros:

• "Considering the sheer volume of customers in the restaurant at the time I visited (12am) and the apparent lack of staffing a 20 min wait was reasonable."
• "Extremely busy over the Saturday/Sunday night after the event at the London Stadium, but despite the crowd, the team was really effective and as helpful as the resources allowed..."
• "OPEN 24 HOURS.. good location to grab and go before any trips near the dual carriageway or a stop on the way to any destination, service is good has a drive through and a dine in experience and a car park and 4min away from a service station."
• "the McDonald's I visit most frequently boasts the fastest service I've experienced and cannot fault the food."
• "Service was quick, card only as used the kiosk to order."
• "Pick up was fast."
• "Great McDonald’s, prime location and the staff are very friendly."

Cons:

• "It usually took ages (30min one time) to get the food."
• "Waited 25 minutes for Dine In Happy Meal and a chicken fillet burger meal. Order was wrong."
• "The service is poorer than poor! We ordered eat in and 34 minutes later i had to ask a Manager to look into my order."
• "Drive through extremely slow, staff seamed to be focusing more on the deliveries than customers that were present."
• "Had a late night snack. The queues were long in the drive through."
• "Visited drivethru at 11.55pm drove away at 12.20am with only 2 vehicles in front of me service very very bad, slow beyond slow."
• "Queue for 40mins in drive through, then sit at payment desk for 10 minutes only to get told to go & park up 10 mins later still no food."