Shake Shack Brent Cross Reviews Summary

Food Quality and Taste

Pros:

• "The chicken burger was tasty but small."
• "The highlight of Shake Shack burger has always been the brioche, so I wasn’t too disappointed."
• "Nice food cooked to order so not necessarily 'fast food' but we appreciated the difference in taste."
• "I had the double shakemiester burger - very meaty, no salad at all just cheese and fried onions and sauce. It's delicious but heavy."
• "Good good good! Ordered a takeaway and they made sure the burgers and chips were freshly made."
• "Simple menu and good burgers. They have the freshest tasting chicken - you can tell they don’t use old oil and have quality checks in place."
• "The food is very tasty - certainly a step up from McDonald's."
• "Had the shack burger here which was tasty and crunchy also the hand spun shakes."
• "Shake shack is my FAV. It’s better than Five Guys and all other burger places in my opinion."
• "They honestly do delicious burgers, the meat was good well, bread was a brioche bread which nicely balanced the sweet and saltiness of the burger."

Cons:

• "The chicken burger was not crispy enough and also quite dry."
• "The beef patties were slightly overdone."
• "The vegan shallot burger tasted just ok. It lacked any sauce and I had to add my own mayo and ketchup."
• "The chocolate chunks tasted cheap and powdery."
• "Awful classic Shake burger poorly prepared and cooked here with complete lack of care."
• "The burger was really pink and the chicken nuggets were not cooked in the middle."
• "The shroom burger was cold inside the buns to the burgers were very cold, not warmed or toasted."
• "The burgers and buns are child size."
• "Unreasonably over priced. 4 burgers smaller than bigmac and drink and chips £62.00"
• "Overpriced as the portions are small. The burgers and buns are child size."

Service and Staff

Pros:

• "Friendly staff during the ordering."
• "First time at Shake Shack, had a takeaway as it was getting late. Service was good the guy was helpful and explained the spice level and toppings of each of the items I was ordering and mentioned alternatives too."
• "I was served by a lovely lady, Ivy! When she served me, she took my order down quickly and politely but not in a rush type of way!"
• "Friendly staff. Burgers beautiful organic tasty enough."
• "A thumbs up to the team for excellent service."
• "I was there at about 11.30 am and was not able to order any food at the counter. I was told to order on line using the click and collect. It was not just myself there were two customers a head of me. What a very disappointed trip to Shake Shack at Brent X. No STAR for you! very unhappy. Just lost a sale and may be a customer. The one star is because I need to post this comment."

Cons:

• "I place an order online to delivery to my house and because was almost closing time they didn’t do the order in a proper way, also this is not the first time that is happening to me and when I request the refund of the items missing in my order they didn’t want to do it."
• "Went in for a burger as a student, the internet is terrible so I couldn’t get the code. The original person who’s served me refused to accept multiple student IDs including my unidays."
• "Very disappointed to be honest, the burger was really pink and the chicken nuggets were not cooked in the middle. Staff on the restaurant floor on her phone sending messages. Tables are also not cleaned."
• "Service isn't so great, food nice 😕 burgers average."
• "Slightly disorganised greeting but probably because they were fairly busy. Once we got our table we were prompted to order online via a QR code."
• "The food was good but the service was rubbish!! We waited for more than half an hour for our order and the staff that served us was very arrogant."

Price and Value

Pros:

• "Prices are top end for fast food (£51 for 2 burgers, a hot dog, cheese fries, 2 drinks, chicken pieces and a bag of dog biscuits)."
• "Shake shack is a place I would definitely recommend. Shake Shack has amazing burgers and good drinks."
• "Shake Shack! Brent Cross branch is OK but Stratford branch is the best I have tried in the UK so far."

Cons:

• "The burgers are tiny, no proper meal options. We paid around £27 for two burgers, 1 fries and 1 drink."
• "The price and performance matrix has always been something to be desired and I felt the same this time."
• "Very overpriced considering what you actually get."
• "The price is also a bit steep at £8.50 for just a burger with no fries or drink."
• "The service was quick, plenty of seats, clean. Friendly staff. Very overpriced considering what you actually get."
• "This appears to be a very popular place to eat, as it was rather busy. The food came in good time however."
• "Unreasonably over priced. 4 burgers smaller than bigmac and drink and chips £62.00"
• "American style diner with none of the fun. Mid range burger joint in Brent X, a step up from McDs & KFC if you want a quick bite to break up your shopping experience."
• "Too pricey not worth the money! Spent £52 for 4 single burgers, 3 fries, milk shake, lemonade drink and 2 bottled water."

Ambience and Environment

Pros:

• "Restaurant was clean at least."
• "Fabulously dog friendly with a doggy menu so we were able to dine inside with our pup."
• "The service was quick, plenty of seats, clean. Friendly staff."
• "The whole area was very clean in general and had a very calm aura."
• "Had a wonderful experience at shake shack Brent cross today, environment was well kept."
• "Very friendly and kind staff, Manager Evision is very cool and helpful."

Cons:

• "Great place and service on par with other shake shack branches however have to give only 3* for atmosphere as the lighting here is very sharp and disruptive."
• "Unfortunately big let down, looked nice but no taste over cooked beef and under cooked chicken. Filled up my coke with ice to the top no drink annoying told the staff they did not care."
• "Won’t be back until the draught beers are working. The main reason why this place is different to five guys, McDonalds and other fast food chains is that they serve beers on tap (as advertised in their menu and all over walls)."
• "The food was very tasty one of the best veggie burgers I had honestly, some people complain about the size BUT for me was more than enough, also the french fries amazing. Also I want to highlight a young black guy working on Sunday (20/02/2021) the job he was doing was amazing, making sure everyone was happy, smiling all the time, cleaning tables, getting ready orders, honestly he didn't stop at all. Well done!"
• "This place was recommended to me, the experience was below expectations. It was too busy, not enough space for the number of customers so quite uncomfortable with constant pressure on your seat."
• "American style diner with none of the fun. Mid range burger joint in Brent X, a step up from McDs & KFC if you want a quick bite to break up your shopping experience."