KFC Beckton - Gateway Retail Park Reviews Summary

Service

Pros:

• "Great service, accidentally missed the order booth in the drive thru. Cashier was really patient and took fresh order for me."
• "This particular store always has everything you want, it is well stocked for a store which at times can be extremely busy, although the queue moves really fast."
• "I've complete deleted my Last review because this place has had a complete revamp and it's new staff are friendly and very helpful."
• "Drive through in this KFC are always rather busy. There is social distancing inside with seating arrangements. Service is quick and seamless."
• "The staff members were not only attentive but also knowledgeable about the menu."
• "Staff are always polite and helpful."
• "Service was quick and my order had a checked and sealed sticker on it."

Cons:

• "Training staff was not trained properly."
• "Customer service is so bad, words can’t be explained."
• "Customer service was not even good. Felt like staffs were forced to work there."
• "The customer service is rubbish."
• "Very bad customer service"
• "it’s such a shame how they treat their customers"
• "The service here is very poor. Staff here are very slow and don't communicate well."

Food Quality

Pros:

• "The food is always really nice here. Hot and freshly cooked."
• "Tender, flavoursome, juicy chicken. KFC does not fail to amaze."
• "The crispy coating on the chicken was perfectly seasoned and had that signature KFC taste that keeps customers coming back for more."
• "Good old kernel’s original recipe. Tastes great as expected."
• "The chickens are juicy and fresh you can't go wrong."
• "Each item I ordered was served hot, fresh, and bursting with flavor."
• "Very busy restaurant, and you may likely have to queue, but the queuing is simply an indication that the food is ALWAYS fresh, hot and tasty."

Cons:

• "Food is quite dry, which is surprising for a KFC where is normally quite greasy."
• "The chicken inside the burger I assume was breast peace. Was very dry and rubbery not sure if it was cooked to its perfection."
• "Food was dry cold and something always missing from my order."
• "The Zinger Tower Burger was very disappointing."
• "Chicken extremely cold and dry. No taste VERY VERY DISAPPOINTED."
• "Big drive-through queue on Saturday evening. Food was cold, chicken was dry."
• "Food was cold and definitely from yesterday."

Cleanliness

Pros:

• "I do like that particular KFC, it is clean and the drive almost never gets clogged, running smoothly."
• "Packed from morning till morning. New kitchen and face lift. Staff move with good pace."
• "In our recent visit we found restaurant was clean and tidy."
• "The cleanliness of the dining area and the restaurant's overall hygiene were commendable."
• "Also nice that the tables were cleaned before clients sat down."

Cons:

• "Needs a good deep clean there are loads of flys which is horrible."
• "Flies everywhere around the KFC building and inside."
• "Also the toilets were DISGUSTING!"
• "Very unprofessional when they serve customers"
• "Went to wash my hands in the men's restroom ... it had water on the floor, VERY harsh bad smell."
• "Never eaten inside always used the drive through, however I am disgusted in that me and my family sat underneath the red lamps of which are COVERED IN COB WEBS."
• "From the moment you enter the place is full of filth horrible place to eat! dirty AF! Full of flies everywhere!"