Pitcher & Piano Richmond Reviews Summary

Location & View

Pros:

• "If in Richmond, soak up the river views from their patio."
• "The view is perfect and I think during summer it’s the perfect spot in Richmond."
• "Venue is nice, the conservatory has stunning views of the Thames."
• "Lovely spot right next to the river and has the sunshine all day."
• "Really great view over the Thames from the outside of here."
• "Food was great too and view of River wonderful. Perfect in every way."
• "Great place overlooking the Thames. The terrace garden and balcony seats offer a great view."

Cons:

• "Beware pictures on the website are not a true reflection of this place."
• "The hostess told us that it wasn’t available and our booking was for the other tables that were pretty wet and with little room to protect our babies in their pushchairs from rain."
• "Although it’s a beautiful building and a great terrace, the place itself looks shabby and, frankly, dirty."
• "I had also noticed that the outside needed repainting it was all flaking off and looked manky."
• "When we arrived, we discovered they didn’t have an accessible entrance for our pushchairs."
• "The only issue I found was related to the parking."
• "One star for the lovely sun and great terrace. The rest was an insult for such a lovely place."

Food Quality

Pros:

• "Cajun buttermilk chicken was amazing."
• "Fish & chips - not overbreaded, not overgreasy, not oversalted. very flavorful."
• "Food was also perfect but was surpassed by the atmosphere created by the team."
• "For my order, I selected fried halumi and it was very good and tasty."
• "Food is absolutely superb too, all very tasty, from the skinny pizzas to the small plate choices."
• "The food was absolutely amazing and the choices on the menu were great too."
• "Delicious food! The service was excellent and everyone was very friendly."

Cons:

• "The burger came back completely pitch black and tasted of charcoal."
• "A lot of people found the food average."
• "Food was cold and poor quality."
• "The chicken swarma was super dry and hard. Not enjoyable at all."
• "The food was not great to be honest. I ordered a beef Sunday roast and when they served it was cold."
• "The food eventually arrived, it was probably the worst Sunday roast I've ever had."
• "I ordered vegan pasta meatballs and the pasta was definitely overcooked and the taste was bland."

Service

Pros:

• "They did their best to provide us a top level service."
• "One of the gentleman who works here, Fios, was incredibly lovely - got me bandaids for my feet when my shoes were giving me blisters."
• "I would just like to say how amazing my experience has been with making a booking via your website."
• "We had a great time, and Ejion's attention to detail and friendly demeanor truly enhanced our experience."
• "The staff were amazing! Such a nice and relax Sunday drink on the river today!"
• "Staff were extremely kind and respectful, our favourite was a server called Eijon."
• "Staff are extraordinarily friendly and happy to help."

Cons:

• "No staff member even acknowledged us so we asked the bar staff about our booking and told us to go downstairs."
• "She had no idea about anything, couldn’t understand what we were asking half the time and very obviously had zero experience."
• "The waitress was incredibly condescending and rude."
• "Awful customer service, incredibly unfriendly and rude."
• "That was the most awful service ever. No bar service?! No enough staff to deal with trade."
• "The staff does not know what they are doing."
• "Two staff who could not have made it any clearer that they didn’t want to be there by their body posture, tone and lack lustre customer service."