Las Iguanas - Basingstoke Reviews Summary

Service

Pros:

• "Waiters and staff were welcoming."
• "the waiting staff made my son feel very special on his birthday"
• "We were served by Erin, who was really lovely, amicable and attentive to our needs."
• "Our sever Amy was so attentive and we did not have to wait for a long time waiting to order."
• "The waitress Alisha provided us with an exceptional customer service."
• "The manager Lucas was also extremely helpful."
• "Our waitress De was an absolute delight. She was attentive, friendly, and handled all the table decor and cake presentation all on her own accord."

Cons:

• "Waited a while and someone decided to come and serve"
• "Overall this was underwhelming, primarily due to how long we waited for the food."
• "I felt a little rushed as serving staff started to take people's dishes away as soon as they had finished"
• "We were not acknowledged or greeted by any of the staff"
• "The service was shocking. None of our empty glasses were removed so we sat in a sea of 12 empty glasses."
• "Staff were slow, chatting to each other not checking on us."
• "The service was quite slow but all the staff were lovely, except for the chef (short blonde hair, tattoos)."

Food Quality

Pros:

• "The food was very good; the service was good and the restaurant was at maybe 50% capacity."
• "The food was also delicious."
• "it was all incredibly tasty and beautifully presented"
• "The food we ordered was great! It really hit the spot as we were starving the whole day doing shopping."
• "Taste was amazing and prices are, as usual, affordable."
• "food was really nice"
• "The food was good and came quickly."

Cons:

• "The ONLY thing that I would change is the amount of coriander in the food, it’s amazing when you love the herb but when you have allergies or just in general do not like it, it can pose a slight issue."
• "Ordered tapas salmon was slimy and grey in colour, swimming in oil, nachos slightly over cooked."
• "I was mildly offended that I ordered halloumi skewers and there wasn't a skewer in sight, it was just strips of halloumi."
• "This was OK, but the food took ages to arrive. Again, tasted OK but nothing special unfortunately."
• "Mains were out within 5 minutes of ordering. Pretty sure it was pre made microwaved food."
• "Food not good. Wings aren’t marinated but just plain with some sauce spooned lazily on top."
• "the food tasted bland and microwaved"

Atmosphere

Pros:

• "The menu is very extensive and the building is extremely nice and atmospheric."
• "The atmosphere was superb; great music and people chatting."
• "Really lovely atmosphere!"
• "A great las iguanas! Great staff and team there who were very friendly and very quick at preparing our food!"
• "Good menu choices and food and drink were very good"
• "All the staff were brilliant and made us feel welcome."
• "Great atmosphere, clean tables, music is not too loud so you can have a normal conversation without screaming... Great cocktails with freshly cut not dry like before fruits... The food is absolutely amazing."

Cons:

• "Not much room on the table if you're having Tapas"
• "Another crazy place if you had kids avoid this place."
• "there were very few other customers which resulted in there being a lack of atmosphere and it feeling quite cold"
• "Visited at 7pm, Sat 11th November. Over crowded."
• "The restaurant was so busy, the staff seemed stressed and the atmosphere felt chaotic."
• "Music was loud which ruined the atmosphere"
• "Place was loud. Dirty floors from where children was dropping food."