Bella Italia - Brighton Market Street Reviews Summary

Customer Service

Pros:

• "Staff was really attentive."
• "The waiters/waitresses are so kind, helpful and easy to talk to."
• "We were taken care of perfectly."
• "Service was friendly and quite quick even for us sitting outside."
• "Very friendly lively atmosphere and polite welcoming servers!"
• "The staff in Bella Italia were extremely honest and accommodating."
• "Staff was awesome, they made sure we had everything we needed."

Cons:

• "Yesterday, though, the service was horrible."
• "Worst place in Brighton, can't explain about the food but for customer service it was horrible."
• "The customer service is non existent."
• "The staff did not behave nicely at all. They were making faces, as if we had eaten there for free."
• "We reminded the waiters like 7 times that we still haven't got our food and always got disrespectful and rude answers."
• "One of the waiters was extremely rude to me."
• "One of the staff members was really rude."

Food Quality

Pros:

• "Amazing food."
• "The starters were tasty and enjoyed by us all."
• "Food was extraordinary, really big portions and super tasty."
• "The food was hot and delicious."
• "Good vegetarian options."
• "The food was top notch (my main arrived still bubbling from the oven!)"
• "Food was great. Very tasty."

Cons:

• "The size of the portions were so small, I was still hungry when I left the restaurant."
• "The food was not that good overall, we got an 'original' carbonara that was overly watery - leaning towards being a soup."
• "Pizza was burnt, they should know better than to dish up burnt food."
• "The food was sub-par."
• "We were so disappointed with the food."
• "I totally don’t recommend tiramisu because it’s more coffee cake than creamy Italian dessert."
• "Unfortunately the food was not good atal the evening we went."

Value for Money

Pros:

• "You have a set two course £15, set three course £19. can't go wrong."
• "All in £63."
• "The only reason this isn't a 1 star review is because we were able to use a 40 % off the main meal voucher which was found online."
• "If you are a student I strongly recommend to get student beans app and use 50% offer they have for Bella Italia."
• "Had lunch using a groupon voucher which was very good value."
• "Good covid precautions."
• "The lunch menu at £12.99 for two courses is great value."

Cons:

• "I wouldn't have paid even £5."
• "Tea pots are dirty, should be checked on the daily basis."
• "I felt the price was rather high and a fairer price £1.50 lower!"
• "They didn't allowed us to be there because apparently they were full."
• "The place is very tatty desperately needs an update."
• "Main Gamberoni king Prawns and red chilli... This dish was ridiculously hot making it totally unedible."
• "One wrong meal was delivered."

Ambiance and Cleanliness

Pros:

• "Quaint restaurant with a lovely atmosphere."
• "The best Bella Italia of them all!... this restaurant has a lovely atmosphere and fantastic staff."
• "The venue was clean and friendly, in a beautiful location."
• "Always good, small inside which makes it intimate with some limited outdoor pavement eating."
• "Warm cosy environment."
• "The Christmas decorations really made the atmosphere feel special."
• "This place had a lovely atmosphere and the staff were very friendly and welcoming."

Cons:

• "The only thing that I didn't like, was how close the tables & seats are to one another, it felt really cramped in there."
• "The table was sticky."
• "Going down stairs to toilets and where the kitchen is was really shabby and dirty as were the toilets."
• "The space was a bit cramped."
• "The place could do with a really good clean, the plant by our table was filthy and covered with cobwebs."
• "Glasses were dirty, lipstick from the previous customer remained on the glass."
• "No hand washing happened."