Corner House Reviews Summary

Service

Pros:

• "The staff was very friendly and very fast service."
• "The staff are very welcoming & friendly, food is served very quick lovely hot an fresh very impressed we will now use regularly!"
• "The service was quick and the staff were polite and attentive."
• "All the staff were extremely pleasant and helpful and we thoroughly enjoyed our meals."
• "Absolutely fantastic service and lovely food."
• "Never been in a pub with such friendly staff who saw to our every need."
• "The staff were incredibly welcoming and helpful and the atmosphere felt relaxed."

Cons:

• "Drinks took more than 15 minutes before we had to chase them at the bar."
• "Food will be over an hour! Staff getting berated in the public bar by an angry and grumpy manager."
• "Terrible service. Very quiet in the pub, I was told to take a seat and it was table service the three staff then stood chatting at the bar not serving anyone."
• "Management didn't seem to care, just fobbed us off with excuses, no refund offered, no proper apology offered, service diabolical."
• "Only 3 staff members on a busy thursday quiz night."
• "After waiting almost an hour and a half for our mains, I went up to the bar to get someone's attention."
• "I would give no stars to the waiting on staff who failed to clear dirty tables that were stacked with plates full of leftover food."

Food Quality

Pros:

• "The food was delicious, but my only issue was that I paid £1 to upgrade the chips to have a topping and sauce, but there wasn’t very much provided."
• "It was all round a great experience. Will definitely be back again!"
• "The food was really good and extremely well priced."
• "We all had a top notch meal nothing was too much trouble."
• "All plates were completely empty. Everyone enjoyed what they ordered."
• "The chef's cooked the food to perfection."
• "Food was tasty and we received friendly service."

Cons:

• "We waited over an hour for the food to turn up by then the boys had gone past being hungry."
• "Absolute disgrace. Microwave chicken that was soggy. Carrots raw."
• "Half the tables food was inedible, mixed grill with pink sausages, old rotten chicken 'thigh', served on cold 'grilled' onions."
• "The beef was processed, the mash tasted like it had come from a packet, the veg was frozen veg and hard."
• "The fish and chips were half cooked the chips were cold the fish was watery."
• "Flame grilled burger was inedible im guessing it had been cooked the a flamethrower!!"
• "The steak is like eating boot leather."

Ambiance & Cleanliness

Pros:

• "The atmosphere is chilled and welcoming with great ambiance both inside and out."
• "Good family environment with plenty of sports on the telly box."
• "Considering its location on the edge of town, opposite a retail park and industrial estate, it seems very popular."
• "Venue excellent following recent refer."
• "An excellent outdoor area with a combination of grass, raised and patio terrace, as well as an adventure playground for kids."
• "Always nice and tidy from the garden to the toilets - always up to very high standards."
• "The cleanest pub I've ever been in too!"

Cons:

• "I went in clean came out feeling dirty!! Carpets covered in dust toilets dirty."
• "This place had seriously gone down in levels of service, standards and overall appearance."
• "Very grubby inside."
• "Was very disappointed with The Corner House in Burton. It was 5 years last when I was there for a meal and it is as if the toilets haven't been cleaned since then."
• "As for the toilet the men's never had any loo rolls or soap in the dispenser."
• "Cutlery was dirty, I literally emptied every knife and fork out and found 3 knives and 4 forks that were acceptable!"
• "The toilets were cleaned pretty well for a pub as well."

Management & Staff

Pros:

• "The duty manager (didn't get her name) handled it well and deserves praise."
• "Manager was nice and helpful and was working the floor."
• "Management very helpful and hard working."
• "The managers that we met as they really know their business."
• "Absolutely fantastic service, Tom the waiter was very polite and friendly."

Cons:

• "I do not blame the employees, on my career experience this reflects a bad management or poor guidance/procedures."
• "The poor chap behind the bar is alone and run ragged."
• "I think staff should be aware or taught how to serve a table correctly."
• "The waitress who came over to me seemed more annoyed at the fact I had left my table than apologetic for the wait for our meal."
• "Never have I felt so uncomfortable. What rude and arrogant staff."
• "The manager (that was only just old enough to drink alcohol himself and in charge of a busy establishment? He had no people skills at all) then went on to say that I was rude and not listening."
• "Rude, obnoxious, unfriendly and incredibly unhospitable."